At a Glance
- Tasks: Manage client relationships and drive growth through renewals and upselling.
- Company: Join Infodesk, a leader in enterprise SaaS solutions transforming intelligence into action.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic team environment with a focus on collaboration and client success.
- Why this job: Be the key contact for clients and help them achieve their goals with innovative software.
- Qualifications: 3-4 years in account management or customer-facing roles, preferably in SaaS.
The predicted salary is between 40000 - 50000 £ per year.
Infodesk is the enterprise Saa S solution that transforms intelligence into action.
Intelligence activation is the next evolution beyond business and market intelligence.
It’s the process of turning information into action by embedding validated, decision-ready insights directly into the workflows where outcomes happen.
Most tools stop at presenting data or dashboards.
Intelligence activation goes further.
It connects intelligence to the tasks, teams and decisions that drive enterprise performance.
Founded in 1999, for more than twenty-five years Infodesk has supported regulatory, compliance and strategic intelligence teams in complex, highly regulated industries such as life sciences.
About the Role
Infodesk is looking for a confident and highly organized individual to join our Commercial team as an Account Manager.
You will be responsible for managing the execution of both the renewal and growth plan for key Infodesk clients.
You will oversee the commercial relationship with the key contacts and partners with other key internal stakeholders to ensure your clients get the best experience and use Infodesk’ s software and services to achieve their objectives.
Your primary objective is to ensure your clients renew their contracts and to identify areas of growth, selling Infodesk’ s other products and services to your clients, as well as new teams.
- Core Responsibilities
- Act as the main commercial point of contact for your clients
- Provide ongoing value, in partnership with other key stakeholders, via QBRs and other client meetings
- Own the full renewal cycle, from initial renewal discussions through to negotiating and renewing the contract
- Own any up-sale and cross-sale opportunities within your allocated accounts
- Ensure that the client is getting the support they need from the Customer Success & Support teams
- Be the owner of any ‘grey area’
- Required Skills and Experience
- This position is ideal for someone with 3-4 years of experience in account management or customer-facing roles within a Saa S or subscription-based business
- Experience supporting B2B customer relationships and recurring revenue accounts
- Experience working in roles that combine client interaction with operational coordination
- Highly organised with strong attention to detail
- Comfortable working with data, reporting and account metrics
- Strong communication and relationship-building skills
- Comfortable working with complex platforms or AI-enabled products
- Experience with CRM software (Salesforce preferred)
- Nice to Have
- Sales training or certifications (advantageous)
- Proficiency in Swedish language to support relationships with Swedish-speaking clients.
- #J-18808-Ljbffr
Account Manager (SaaS, B2B) employer: Infodesk
Infodesk is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including hands-on experience with Salesforce and strategic process design, all while being part of a team that values transparency and efficiency in driving revenue. With a commitment to professional development and a supportive environment, Infodesk stands out as a rewarding place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (SaaS, B2B)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Infodesk or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Infodesk.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Infodesk.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Infodesk that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Account Manager (SaaS, B2B)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Infodesk.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Infodesk and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Infodesk
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Infodesk uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
