Job-ID: 8166Category: Services & SupportLocation: United KingdomAt Infoblox, every breakthrough begins with a bold “what if.”What if your ideas could ignite global innovation? Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 —evidence that when first-class technology meets empowered talent, remarkable careers take shape. Senior Technical Success Manager We have an opportunity for Senior Technical Success Manager based in UK to join our dynamic Support team, reporting to the Manager, Technical Success. In this role, you will be the primary point of contact for our Infoblox Enterprise and Service Provider customers across the EMEA region. Be a Contributor - What You’ll DoProvide exceptional remote technical support to both Infoblox customers and partners, ensuring their satisfaction and successOwn customer issues and diligently work toward their resolution, demonstrating a high level of responsibility and commitmentConduct thorough research, diagnostics, and troubleshooting to identify effective solutions for customer problems, maintaining a focus on timely and accurate issue resolutionOffer prompt and precise feedback to customers, keeping them informed about the progress of their inquiries and the steps being taken to address their concernsPrepare comprehensive root cause analysis documentation for any outages or critical incidentsRecommend both new and existing solutions, playing a crucial role in enhancing application and system functionality, introducing new features, and addressing defectsPartner with third-party software vendors and their professional services teams to tackle complex integration challenges, fostering effective problem-solving and solution implementationAct as a trusted advocate for customers, working closely with cross-functional teams including Sales, Systems Engineering, Engineering, and Product Management to ensure customer requirements are met and exceeded, going above and beyond to provide innovative solutions and workarounds for customersInstall and configure Infoblox products and third-party software for support lab testing purposes as required, building a comprehensive understanding of the products and their capabilitiesConduct quarterly business reviews with customers, providing valuable insights and recommendations to enhance their experience and maximize their value from Infoblox solutionsBe Prepared - What You Bring:Bachelor’s degree in computer science, engineering, or equivalent5+ years of experience working in a network infrastructure/network appliance technical support roleDemonstrated experience with DNS and DHCP, IP address management, SNMP, network monitoring tools, and virtual machines and 3+ years of Unix/Linux administration experienceSolid knowledge in TCP/IP and networking protocols with working knowledge of firewall, switches, and routersExperience with mitigation of security threats at the firewall level and proficiency of attack patterns and DNS specific attacksAbility to read and comprehend detailed network topology maps and log-level data such as sniffer traces, SNMP traps, crash files, and system logsExcellent customer service skills, verbal and written communication skills in English, and analytical and organizational abilityAbility to multi-task in a high-pressure, fast-paced, and fast growth environmentWillingness to be in an on-call rotation if needed and to work during maintenance windows with customers during non-business hoursDesire to proactively lead continual service improvement effortsBe Successful — Your PathFirst 90 Days:Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.Autonomously work on Level-1 and Level- 2 cases, and see them through to resolutionSuccessfully achieve our highest Level-3 technical troubleshooting competency through our CDAT certificationLearn some of our best-in-class internal processes and tools required for the role One Year: Independently work on critical Severity-1 calls to resolutionBe able to independently engage with Infoblox EngineeringBelong— Your CommunityOur culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. Be Rewarded — Benefits That Help You Grow, Thrive, BelongComprehensive health coverage, generous PTO, and flexible work optionsLearning opportunities, career-mobility programs, and leadership workshopsSixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthyModern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrationsCharitable Giving Program supported by Company MatchReady to Be the Difference?Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
Technical Success Manager employer: Infoblox
At Infoblox, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through comprehensive health benefits, generous time off, and numerous learning opportunities, all within a dynamic environment that values every voice. Join us in our West EMEA region, where you can lead impactful initiatives while enjoying the flexibility and support that empower you to thrive both personally and professionally.
