At a Glance
- Tasks: Drive client satisfaction and growth through relationship management and data analysis.
- Company: Join a global leader in cloud communication with a collaborative culture.
- Benefits: Flexible work, competitive salary, stock options, and professional development opportunities.
- Other info: Diverse workplace with international mobility and career growth potential.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for client success.
The predicted salary is between 40500 - 49500 £ per year.
Working at Infobip means being part of something truly global.
With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform.
But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently.
Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
The Mid-Market Customer Growth Associate’s role is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge.
This position is entry level position in Customer growth and its goal is achieving business growth through effective client management and collaboration across various functions within the organization.
- Customer Orientation
- Build and maintain trusted relationship with assigned (Tier 1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
- Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
Coordinate different teams in order to best serve customer.
- Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics, followed by NRR, tier2 to tier1 transitions…).
- Work closely with Customer Success for existing and future Saa S business.
- In cooperation with CPaa S Registrations and/or Sales Acceleration team, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Internal initiatives
- Have an excellent knowledge of Infobip’s internal tools in order to setup accounts, monitor and troubleshoot client’s traffic (Qlik, SU).
- Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
- Continuous Development
- Promote team spirit. Help mentor and onboard newcomers.
- Product and Market Knowledge: Continuously learn about the company's products, platforms, relevant markets, and clients’ businesses and how they use the company’s services.
- Why you'll love it here
- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents.
We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
We believe technology should unite people, not create distance.
That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful.
Because the future of communication belongs to all of us.
Economy 4.0: The Future of Communication | Official Documentary | CBS News From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn.
With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration.
Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.
Learn more Life at Infobip - Infobip
Great work happens when you feel valued, supported, and motivated.
That’s why our benefits are built to help you thrive - at work and beyond.
Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most.
Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.
Join a company that values your growth, well-being, and success.
Explore more Working at Infobip - Infobip
We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality.
And how do we make sure this empowering environment keeps supporting you?
By staying true to our principles - every day, every step of the way.
- Learn more about our culture Principles - Infobip
- #J-18808-Ljbffr
Customer Growth Associate employer: Infobip ltd.
Infobip Ltd. is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London, offering employees the chance to make a significant impact on global marketing strategies. With a strong focus on professional growth, team members benefit from continuous learning opportunities and the chance to work alongside industry leaders, all while enjoying a vibrant city atmosphere that enhances both personal and professional life.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Infobip ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Infobip ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Growth Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Infobip ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Infobip ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Infobip ltd.!
How to prepare for a job interview at Infobip ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
