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For Companies At a Glance
- Tasks: Provide top-notch support for end users and ensure smooth computer operations.
- Company: Leading tech research firm in the heart of London.
- Benefits: Gain valuable experience, develop your skills, and work in a vibrant environment.
- Why this job: Join a dynamic team and make a difference in tech support.
- Qualifications: 1-3 years in service desk roles and strong communication skills.
- Other info: In-person role with great opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
A leading technology research firm in London is seeking a Service Desk Technician Level 1 to ensure proper computer operation for end users. You will be responsible for documenting help requests, providing support for various devices, and maintaining technical documentation.
The ideal candidate has 1-3 years of experience in a service desk role and a college diploma in a related field. This role emphasizes communication skills and requires in-person presence at the London office.
Service Desk Technician L1 — Growth IT Support (London) employer: Info-Tech Research
Contact Detail:
Info-Tech Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician L1 — Growth IT Support (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. Think about scenarios where you solved problems or helped users, and be ready to share those stories with confidence.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to listen actively and respond clearly. Remember, as a Service Desk Technician, you'll need to explain technical issues in a way that everyone can understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Technician L1 — Growth IT Support (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Technician role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills: Since this role emphasises communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Info-Tech Research
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common issues users face and how to resolve them. Being able to discuss your experience with various devices and software will show that you're ready to hit the ground running.
✨Communicate Clearly
Since this role emphasises communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experiences where you successfully communicated solutions.
✨Document Everything
Highlight your ability to maintain technical documentation during the interview. Be prepared to discuss how you’ve documented help requests or created guides in previous roles. This shows that you understand the importance of clear records in a service desk environment.
✨Show Enthusiasm for Growth
Express your eagerness to learn and grow within the company. Research the firm’s projects and values, and be ready to discuss how you can contribute to their success. A positive attitude towards personal development can set you apart from other candidates.
