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For Companies At a Glance
- Tasks: Manage client relationships and drive account growth through effective communication and support.
- Company: Join a thriving company with a focus on growth and professional development.
- Benefits: Enjoy hybrid work, financial support for training, and a culture of continuous learning.
- Why this job: Be part of a dynamic team making a real impact in the IT Research and Advisory market.
- Qualifications: University degree and 3+ years in Account Management, preferably in IT.
- Other info: Diverse and inclusive workplace committed to your success and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic. Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development. We provide financial support for professional development and training.
What will you do? As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.
Major Responsibilities
- Create and execute sales and service activity plans.
- Manage member life-cycle tasks, including scheduling and eventually leading calls.
- Own all account management conversations with secondary account stakeholders.
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
- Complete scheduled and ad hoc data queries of our CRM.
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge.
Education And Experience
- University degree.
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working in the IT Research and Advisory market.
- Experience working as part of a team an asset.
Skills
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
- Planning & Organization: Set daily schedules, plan territory, setting plans for account growth etc.
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
- Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
- Active listening: Able to identify client needs; asks great questions & listens.
- Language Skills: Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
Account Manager (Hybrid) employer: Info-Tech Research
Contact Detail:
Info-Tech Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but also for the team!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in Account Management and how you've successfully grown accounts in the past. Use specific examples to demonstrate your skills and achievements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at Info-Tech.
We think you need these skills to ace Account Manager (Hybrid)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in account management and any specific achievements that align with our growth-focused culture.
Showcase Your Skills: We want to see your critical thinking and planning skills shine through. Use examples from your past roles to demonstrate how you've effectively managed client relationships and driven account growth.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure you communicate your value proposition and how you can meet our clients' needs without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Info-Tech Research
✨Know Your Numbers
Before the interview, brush up on your past achievements in account management. Be ready to share specific metrics that demonstrate your success, like renewal rates or growth percentages. This will show them you’re results-driven and understand the importance of numbers in this role.
✨Understand Their Value Proposition
Make sure you fully grasp Info-Tech's offerings and how they benefit clients. Prepare to discuss how you can communicate this value to members effectively. This shows you’re not just interested in the job, but also in helping clients leverage their memberships.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to handle a client call or address a member's concern. Practise active listening and responding to client needs. This will help you demonstrate your critical thinking and communication skills in real-time.
✨Showcase Your Team Spirit
Since teamwork is an asset for this position, be prepared to share examples of how you've collaborated with others in previous roles. Highlight any experiences where you’ve supported colleagues or worked towards a common goal, as this aligns with their entrepreneurial culture.
