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- Tasks: Provide top-notch IT support and ensure smooth computer operations for users.
- Company: Leading IT research firm in London with a focus on innovation.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Join a vibrant team and make a difference in tech support.
- Qualifications: Diploma in IT and 1-3 years of service desk experience required.
- Other info: Fully in-person role with excellent career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
A leading IT research firm in London is seeking a Service Desk Technician Level 1 to ensure proper computer operation for users.
Responsibilities include:
- Providing support for requests via various channels
- Maintaining technical documentation
- Engaging vendor support
The ideal candidate should have:
- A diploma in a related field
- 1-3 years of service desk experience
- Strong communication skills
This is a fully in-person role at their London office with opportunities for growth.
On-Site Service Desk Technician I – IT Support (London) employer: Info-Tech Research Group
Contact Detail:
Info-Tech Research Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Service Desk Technician I – IT Support (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common service desk scenarios. Think about how you'd handle specific user issues and be ready to share your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical issues. Remember, it's not just about fixing problems; it's about helping users understand them too.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace On-Site Service Desk Technician I – IT Support (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your service desk experience and any technical qualifications you have.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Technician role. Share specific examples of how you've helped users in the past and how you can contribute to our team.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your info!
How to prepare for a job interview at Info-Tech Research Group
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common issues users face and how you would troubleshoot them. This shows that you’re not just a paper candidate but someone who can think on their feet.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so make sure you can convey your thoughts clearly and effectively.
✨Familiarise Yourself with the Company
Do some research on the IT research firm. Understand their services, culture, and any recent news. This will help you tailor your answers and show genuine interest in the company, which can set you apart from other candidates.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about team dynamics, growth opportunities, or specific tools they use. This demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.
