At a Glance
- Tasks: Lead strategic member relationships and drive account growth through exceptional service.
- Company: Join a rapidly growing IT research group with a focus on member success.
- Benefits: Financial support for professional development and a culture of continuous learning.
- Other info: Diverse and inclusive workplace committed to your growth and career advancement.
- Why this job: Make a real impact by helping members maximise their partnership value.
- Qualifications: 5+ years in Account Management or Member Services, with a proven record of success.
The predicted salary is between 60000 - 80000 £ per year.
About Info-Tech Research Group
Info-Tech Research Group delivers impartial, highly relevant IT research that empowers CIOs and IT leaders to make informed, strategic decisions. We support over 30,000 professionals globally, partnering closely with IT teams to provide actionable tools and expert guidance that drive measurable outcomes and improve technology initiatives and organizational processes.
Why Join Us?
- Consistent year-on-year growth, including double-digit growth during the global pandemic
- A growth-oriented, entrepreneurial culture with significant opportunities for leadership and advancement
- Financial support for professional development and continuous learning
What Will You Do?
As a Senior Member Services Director, you will own and lead strategic member relationships, managing a complex book of business with a focus on member success, retention, and long-term account growth. You will provide high-level operational, consultative, and relationship leadership to ensure members maximize value from their Info-Tech partnership, driving renewals and expansion through effective cross-selling and upselling.
Major Responsibilities
- Develop and execute comprehensive sales, service, and member engagement strategies across a portfolio of accounts
- Lead and oversee the full member lifecycle, including scheduling, leading, and influencing high-impact member calls and strategic conversations
- Serve as the primary owner of all senior-level account management discussions, including engagement with key and secondary stakeholders
- Ensure members fully leverage their memberships by delivering exceptional service and proactive guidance that supports renewal and future sales opportunities
- Manage and prioritize inbound member requests, ensuring timely, strategic, and value-driven responses
- Prepare for member interactions by analyzing and consolidating background information on individuals, organizations, and historical relationships with Info-Tech
- Perform ad hoc and scheduled CRM data analysis to support account strategy and forecasting
- Ensure the CRM maintains accurate, complete, and up-to-date account and contact information
- Act as a subject-matter expert on Info-Tech offerings, continuously expanding product and market knowledge
- Mentor and model best practices in member engagement, account management, and goal attainment
Education and Experience
- University degree required
- 5+ years of progressive experience in Account Management, Member Services, or Client Relationship Management, with a proven record of renewal and revenue growth
- Experience in the IT research, advisory, or professional services industry strongly preferred
- Demonstrated experience working collaboratively within cross-functional teams
Language Skills: Bilingual proficiency in French, Spanish, German, or Swiss German is an asset to support our global member base.
Key Skills and Competencies
- Strategic & Critical Thinking: Ability to synthesize complex information and communicate value clearly and concisely to senior stakeholders
- Member-Centric Communication: Strong internal and external communication skills with a deep understanding of client needs and value propositions
- Planning & Organization: Proven ability to manage priorities, plan territories, and execute growth strategies effectively
- Time Management: Expertise in managing the member lifecycle, scheduling engagements, and prioritising competing demands
- Goal Orientation: Sets, monitors, and owns performance goals; proactively course-corrects and seeks support when needed
- Active Listening: Asks insightful questions, identifies underlying member needs, and aligns solutions accordingly
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of any legally protected status or characteristic, including minority status, gender, sexual orientation, gender identity, disability, or veteran status. Accommodations are available throughout the recruitment and hiring process upon request.
Senior Member Services Director in London employer: Info-Tech Research Group
Info-Tech Research Group is an exceptional employer that fosters a growth-oriented and entrepreneurial culture, providing significant opportunities for leadership and advancement. With a commitment to professional development and continuous learning, employees are empowered to thrive in their roles while contributing to the success of over 30,000 IT professionals globally. The company's focus on member success and retention ensures a meaningful and rewarding work environment, making it an attractive place for those seeking to make a real impact in the IT research and advisory space.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Member Services Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Senior Member Services Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Member Services Director role. Highlight your experience in account management and member services, and show how your skills align with our focus on member success and retention.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven renewals and revenue growth in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Personable:Remember, we’re looking for someone who can build strong relationships with our members. Use a friendly tone in your application to reflect your communication skills and member-centric approach.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Info-Tech Research Group
✨Know Your Member Engagement Strategies
Before the interview, brush up on various member engagement strategies. Be ready to discuss how you would develop and execute these strategies for a portfolio of accounts. Think about specific examples from your past experience that demonstrate your ability to drive member success and retention.
✨Showcase Your Communication Skills
As a Senior Member Services Director, strong communication is key. Prepare to articulate how you’ve effectively communicated with senior stakeholders in the past. Practice explaining complex information clearly and concisely, as this will be crucial in demonstrating your member-centric approach.
✨Demonstrate Your Analytical Skills
Familiarise yourself with CRM tools and data analysis techniques. Be prepared to discuss how you've used data to inform account strategy and forecasting in previous roles. Highlight any specific metrics or outcomes that resulted from your analytical efforts to show your impact.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think of situations where you had to manage competing demands or resolve conflicts within member relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
