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For Companies At a Glance
- Tasks: Manage client relationships and drive account growth through effective communication and support.
- Company: Join a thriving company with a focus on growth and professional development.
- Benefits: Enjoy financial support for training, hybrid work options, and a competitive salary.
- Why this job: Be part of a dynamic team and make a real impact in client success.
- Qualifications: University degree and 3+ years in Account Management, preferably in IT.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Why join us? We pride ourselves on consistent year‐on‐year growth, with double‐digit growth even during a global pandemic. Info‐Tech fosters a growth‐focused, entrepreneurial culture with unlimited opportunities for professional growth and development. We provide financial support for professional development and training.
What will you do? As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call‐based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross‐selling.
Major Responsibilities
- Create and execute sales and service activity plans.
- Manage member life‐cycle tasks, including scheduling and eventually leading calls.
- Own all account management conversations with secondary account stakeholders.
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info‐Tech.
- Complete scheduled and ad hoc data queries of our CRM.
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge.
Education and Experience
- University degree.
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working in the IT Research and Advisory market.
- Experience working as part of a team an asset.
Skills
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
- Planning & Organization: Set daily schedules, plan territory, setting plans for account growth.
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
- Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
- Active listening: Able to identify client needs; asks great questions & listens.
- Language Skills: Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.
Info‐Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
Account Manager (Hybrid) in London employer: Info-Tech Research Group
Contact Detail:
Info-Tech Research Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your experience aligns with their growth-focused environment. Tailor your answers to highlight your account management skills and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We recommend focusing on common questions for Account Managers, so you can confidently showcase your critical thinking and active listening skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Account Manager (Hybrid) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in account management and any specific achievements that align with our goals at StudySmarter.
Showcase Your Skills: We want to see your critical thinking and planning skills shine through. Use examples from your past roles to demonstrate how you've effectively managed client relationships and driven account growth.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure you communicate your value proposition and how you can meet our clients' needs without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Info-Tech Research Group
✨Know Your Numbers
Before the interview, brush up on your past achievements in account management. Be ready to share specific metrics that demonstrate your success, like client retention rates or sales growth. This will show them you’re results-driven and understand the importance of numbers in this role.
✨Master the Art of Listening
Active listening is key in account management. During the interview, practice reflecting back what the interviewer says to show you understand their needs. This not only demonstrates your listening skills but also your ability to engage with clients effectively.
✨Showcase Your Planning Skills
Prepare to discuss how you plan and organise your day-to-day tasks. Bring examples of how you’ve set goals for account growth and managed your time effectively. This will highlight your organisational skills, which are crucial for managing multiple accounts.
✨Be Ready to Discuss CRM Experience
Since the role involves managing a CRM, be prepared to talk about your experience with these systems. Share specific examples of how you’ve used CRM tools to track client interactions and improve service delivery. This shows you’re tech-savvy and can leverage tools for better account management.
