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- Tasks: Manage client relationships and drive account growth through effective communication and support.
- Company: Join a rapidly growing IT research firm with a focus on innovation and professional development.
- Benefits: Enjoy financial support for training, a collaborative culture, and opportunities for career advancement.
- Why this job: Make a real impact by helping clients leverage their memberships and achieve their goals.
- Qualifications: University degree and 3+ years in Account Management, preferably in IT Research.
- Other info: Diverse and inclusive workplace committed to your growth and success.
The predicted salary is between 36000 - 60000 £ per year.
Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.
We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic. Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development. We provide financial support for professional development and training.
As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.
Major Responsibilities- Create and execute sales and service activity plans.
- Manage member life-cycle tasks, including scheduling and eventually leading calls.
- Own all account management conversations with secondary account stakeholders.
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
- Complete scheduled and ad hoc data queries of our CRM.
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge.
- University degree.
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working in the IT Research and Advisory market.
- Experience working as part of a team an asset.
- Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
- Planning & Organization: Set daily schedules, plan territory, setting plans for account growth etc.
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
- Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
- Active listening: Able to identify client needs; asks great questions & listens.
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
Account Manager in London employer: Info-Tech Research Group
Contact Detail:
Info-Tech Research Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and achievements. Show them you’re genuinely interested in their work and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of Account Manager. Keep it concise but impactful, focusing on how you can help drive results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate your fit for the role.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management and any relevant IT research or advisory work. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our growth-focused culture. Keep it concise but impactful!
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, demonstrate your ability to convey complex information simply. We love seeing examples of how you've effectively managed client relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Info-Tech Research Group
✨Know Your Stuff
Before the interview, dive deep into Info-Tech Research Group's services and recent projects. Familiarise yourself with their approach to IT research and how they support CIOs and IT leaders. This will help you demonstrate your understanding of their value proposition and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past account management roles that highlight your success in client relationship building and cross-selling. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and how success is measured in the Account Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Active Listening
During the interview, focus on listening carefully to the interviewer's questions and comments. This will allow you to respond more effectively and demonstrate your critical thinking skills. Remember, it's not just about what you say, but how well you understand and engage with the conversation.
