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- Tasks: Create and execute sales plans while managing member relationships and ensuring high-quality service.
- Company: Join a diverse and inclusive team at Info-Tech Research Group.
- Benefits: Enjoy competitive pay, generous time-off, and funding for your professional growth.
- Other info: Participate in fun team events and enjoy a supportive work environment.
- Why this job: Make a real impact by helping members maximise their experience and drive future success.
- Qualifications: University degree and 3+ years in Account Management with a proven track record.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Major Responsibilities:
- Create and execute sales and service activity plans.
- Manage member life-cycle tasks, including scheduling and eventually leading calls.
- Own all account management conversations with secondary account stakeholders.
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
- Complete scheduled and ad hoc data queries of our CRM.
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge.
Education and Experience:
- University degree.
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working in the IT Research and Advisory market.
- Experience working as part of a team is an asset.
Skills:
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
- Planning & Organization: Set daily schedules, plan territory, setting plans for account growth etc.
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
- Goal setting: Sets own goals around conversations that demonstrate a commitment to professional development; takes ownership of own performance; manages goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
- Active listening: Able to identify client needs; asks great questions & listens.
What We Offer:
- Competitive compensation and comprehensive benefits package.
- Generous time-off policy, including summer hours and a winter holiday break.
- Funding for training, courses, and professional development.
- Employee scholarship programme and long-service awards (including travel incentives).
- “Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
Account Executive - Member Services (Hybrid) in London employer: Info-Tech Research Group
Contact Detail:
Info-Tech Research Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive - Member Services (Hybrid) in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you land that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Use specific examples from your past that highlight your skills in account management and member services.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Executive - Member Services (Hybrid) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your relevant experience in account management and any specific achievements that align with the responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your ability to convey complex information simply. Use clear and concise language in your application to reflect your critical thinking and communication skills.
Highlight Your Team Experience: Mention any previous experiences where you worked as part of a team. This is an asset for us, so share examples that showcase your collaborative spirit and how you contributed to team success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Info-Tech Research Group
✨Know Your Stuff
Before the interview, dive deep into the company’s services and products. Understand their value proposition and how they help members. This will not only show your interest but also help you articulate how you can contribute to their goals.
✨Master the Member Lifecycle
Familiarise yourself with the member lifecycle tasks mentioned in the job description. Be ready to discuss how you would manage these tasks effectively, from scheduling calls to ensuring high-quality service that drives renewals.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated complex information in a simple way. Think about times when you’ve actively listened to clients and responded to their needs—this is crucial for an Account Executive role.
✨Set Clear Goals
Be prepared to talk about your approach to goal setting and how you monitor your progress. Share specific examples of how you’ve set and achieved goals in previous roles, especially in account management or sales.