At a Glance
- Tasks: Create and execute sales plans while managing member relationships and ensuring high-quality service.
- Company: Join a dynamic team at Info-Tech Research Group, a leader in IT research and advisory.
- Benefits: Enjoy competitive pay, generous time off, and funding for your professional development.
- Other info: Hybrid work model with fun team socials and opportunities for career growth.
- Why this job: Make an impact by helping members maximise their experience and drive future sales.
- Qualifications: University degree and 3+ years in Account Management, preferably in IT.
The predicted salary is between 35000 - 45000 € per year.
What will you do?
- Create and execute sales and service activity plans.
- Manage member life‑cycle tasks, including scheduling and eventually leading calls.
- Own all account management conversations with secondary account stakeholders.
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info‑Tech.
- Complete scheduled and ad‑hoc data queries of our CRM.
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge.
What do we offer you?
- Competitive compensation and comprehensive benefits package.
- Hybrid working model – 4 days in‑office, 1 day remote.
- Generous time‑off policy, including summer hours and a winter holiday break.
- Funding for training, courses, and professional development.
- Employee scholarship programme and long‑service awards (including travel incentives).
- Buy a Book learning programme and regular team socials—including our legendary Company Fun Day!
Education and Experience
- University degree.
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working in the IT Research and Advisory market.
- Experience working as part of a team an asset.
Skills
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way.
- Internal and external communication: Understand value proposition and communicate to members in a clear, concise manner.
- Planning & Organization: Set daily schedules, plan territory, setting plans for account growth.
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
- Goal setting: Sets own goals around conversations that demonstrate a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
- Active listening: Able to identify client needs; asks great questions & listens.
- Language Skills: Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
Account Manager (Hybrid) employer: Info-Tech Research Group Ltd
At Info-Tech Research Group, we pride ourselves on being an exceptional employer, offering a competitive compensation package and a comprehensive benefits scheme that includes generous time-off policies and funding for professional development. Our hybrid working model fosters a flexible work-life balance, while our vibrant work culture encourages collaboration and continuous learning through initiatives like the Buy a Book programme and regular team socials. Located in the heart of Waterloo, London, we provide a dynamic environment where employees can thrive and grow their careers in the IT Research and Advisory sector.
Contact Detail:
Info-Tech Research Group Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Hybrid)
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to discuss your experience and how it aligns with the role of Account Manager. Highlight your successes in account management and how you can drive member engagement and renewals.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Account Manager (Hybrid)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in account management and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your critical thinking, planning, and organisation skills. Use examples from your past roles to demonstrate how you've successfully managed member life-cycles and driven sales. This is your chance to shine!
Be Personable:Remember, we’re looking for someone who can connect with our members. Use a friendly tone in your application to show off your communication skills. Let us know how you’ve built relationships in previous roles and how you plan to do the same with our members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Info-Tech Research Group Ltd
✨Know Your Stuff
Before the interview, dive deep into the company and its services. Understand their value proposition and how they help their members. This will not only show your interest but also help you articulate how you can contribute to their goals.
✨Master the Member Lifecycle
Familiarise yourself with the member lifecycle tasks mentioned in the job description. Be ready to discuss how you would manage these tasks effectively, from scheduling calls to ensuring high-quality service that drives renewals.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, prepare examples of how you've successfully managed conversations with clients or stakeholders in the past. Highlight your active listening skills and how you’ve addressed client needs.
✨Prepare for CRM Questions
Expect questions about your experience with CRM systems. Brush up on how you've used CRM tools in previous roles to manage account details and track interactions. Being able to discuss specific data queries you've completed will set you apart.
