At a Glance
- Tasks: Provide technical support, troubleshoot issues, and assist clients with software and network problems.
- Company: Join Influential, a leading systems integrator with a focus on innovation and client satisfaction.
- Benefits: Enjoy 30 days of holiday, life insurance, gym discounts, and mental health support.
- Other info: Great opportunities for career progression in a dynamic team.
- Why this job: Kickstart your tech career in a supportive environment while learning about cloud and DevOps practices.
- Qualifications: Customer service experience and a passion for technology are key; certifications are a plus.
The predicted salary is between 24785 - 24785 € per year.
Employment Type: Full-time
Salary: £24,785 per annum
Department: Support
Reports To: Support Manager
Location: Central Maidstone, Kent (full-time, office-based)
ABOUT THE COMPANY
Established in 1993, Influential is a boutique systems integrator, designing and delivering high-quality technical, team augmentation, training and software solutions to 200+ global clients, including local and international businesses as well as central government, local councils, the health sector, universities and colleges.
ABOUT THE ROLE
We are currently looking for a 1st Line Support Admin to work as part of a dedicated Support Team. This is an excellent opportunity for an individual with initial experience who wishes to advance their career while learning about new approaches, with talented colleagues that will support your development and growth. We welcome applications from those who may not yet have extensive experience but who demonstrate genuine enthusiasm for technology and a strong desire to learn. You will be given real opportunities to develop your skills across Microsoft technologies, cloud platforms, and DevOps practices as part of a supportive team environment. In this role you will be responsible for analysing and solving technical issues, adhering to company IT standards, and participating fully in the Incident management lifecycle. You will work closely with clients, internal teams and third party vendors to ensure that problems are resolved. The role is based full-time at our offices in Maidstone, Kent.
RESPONSIBILITIES
- Providing day-to-day technical support and consultancy to clients.
- Building, configuring and installing relevant software.
- Basic troubleshooting of network technology including LANs and WANs, firewalls and switches.
- Resolve incoming internal or external business and end-user problems via telephone and remote support.
- Respond to service, product and technical questions based on customer entitlement.
- Proactively assist customers to avoid or reduce problem occurrence.
- Engage team members for support as required to ensure SLA demands are met.
- Azure, Exchange, and Server (hosted and on-premises): installation, upgrades, support and maintenance.
- Office 365 including SharePoint and OneDrive implementation and support.
- Develop an awareness of DevOps practices including CI/CD and cloud environment management.
- Investigation of internet issues and failures, and installation of equipment.
- Creation and updating of site documentation and support requests.
REQUIRED SKILLS
- Experience dealing with customer queries.
- Excellent analytical and problem-solving skills.
- Proficiency with case management databases and tools.
- Phone and remote support experience.
- Substantial experience of MS Windows and Office, both previous and current versions.
- Detailed understanding of networking and firewall setup and operation.
- Microsoft certifications highly desirable.
- CompTIA Network+ and Security+ certification desirable.
- Azure Fundamentals (AZ-900) certification desirable, or demonstrable self-study towards it.
- Experience supporting business customers within an MSP environment is an advantage.
NICE-TO-HAVE SKILLS
- Interest in cloud platforms, particularly Microsoft Azure, with a drive to build knowledge independently.
- An awareness of or curiosity about DevOps practices and cloud infrastructure is a bonus.
- Familiarity with Agile delivery, ceremonies, and concepts.
- Background in commercial software delivery or similar services.
BENEFITS
We know our people are at the heart of everything we do. That’s why we offer a benefits package designed to support your wellbeing, growth, and life outside of work:
- 30 days’ paid holiday
- Life insurance and 24/7 access to an online GP
- Discounted gym membership & online fitness programmes
- Perkbox discount platform
- Mental health support and life coaching
- Financial wellbeing guidance
- Nutrition plans and advice
- Clear opportunities for career progression
APPLICATION
To apply, please submit:
- A cover letter explaining why you are suitable for the role, what excites you about joining us, and any areas of technology you are actively learning or exploring in your own time.
- Confirmation that you live in or around the Maidstone area of Kent and can work full-time in our Central Maidstone office.
- An up-to-date CV.
INTERVIEW PROCESS
The closing date for applications is 03/06/2026. Candidates who are successfully shortlisted for interview will be contacted during the week commencing 01/06/2026. Interviews are scheduled to take place on 11/06/2026 at our Central Maidstone office. We reserve the right to close this vacancy ahead of the advertised closing date should we receive a high volume of suitable applications. We are committed to providing an inclusive recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please contact HR.
STRICTLY NO AGENCIES
Junior 1st Line Support Admin in Maidstone employer: Influential Software
At Influential, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters personal and professional growth. Located in the heart of Maidstone, Kent, our team enjoys a comprehensive benefits package, including 30 days of paid holiday, mental health support, and clear pathways for career progression, all while working alongside talented colleagues in a dynamic environment focused on technology and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Junior 1st Line Support Admin in Maidstone
✨Tip Number 1
Get to know the company inside out! Research Influential's projects and values so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling technical issues, try some mock scenarios or even help friends with tech problems. It’ll boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend tech meetups in Maidstone. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Influential.
We think you need these skills to ace Junior 1st Line Support Admin in Maidstone
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to explain why you're the perfect fit for the Junior 1st Line Support Admin role and what excites you about joining us. Don't forget to mention any tech areas you're diving into on your own!
Tailor Your CV:When applying, ensure your CV highlights relevant experience and skills that match the job description. We want to see your customer support experience and any tech knowledge you've got, so make it pop!
Show Your Enthusiasm for Learning:We love candidates who are eager to learn! In your application, share any self-study or projects related to Microsoft technologies or cloud platforms. It shows us you're proactive and ready to grow with our team.
Confirm Your Location and Availability:Don’t forget to confirm that you live in or around Maidstone and can work full-time in our office. This helps us know you're ready to jump right in and be part of our supportive team!
How to prepare for a job interview at Influential Software
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft technologies, cloud platforms, and basic networking concepts. Be ready to discuss how you've used these in past experiences or projects, even if they were just personal or academic.
✨Show Enthusiasm for Learning
Since the role values a strong desire to learn, be prepared to share what new technologies or practices you’re currently exploring. This could be anything from Azure Fundamentals to DevOps practices—show them you're proactive about your growth!
✨Practice Problem-Solving Scenarios
Think of common technical issues you might face in a 1st Line Support role and how you would approach solving them. Practising these scenarios can help you articulate your thought process during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
