At a Glance
- Tasks: Provide technical support and solve issues for clients in a dynamic team environment.
- Company: Join Influential, a leading systems integrator with a focus on innovation.
- Benefits: Enjoy 30 days holiday, life insurance, gym discounts, and mental health support.
- Other info: Great opportunities for career progression in a supportive atmosphere.
- Why this job: Kickstart your tech career while learning about cloud platforms and DevOps practices.
- Qualifications: Customer service experience and a passion for technology are key.
The predicted salary is between 24785 - 24785 £ per year.
Employment Type: Full-time
Salary: £24,785 per annum
Department: Support
Reports To: Support Manager
Location: Central Maidstone, Kent (full-time, office-based)
ABOUT THE COMPANY
Established in 1993, Influential is a boutique systems integrator, designing and delivering high-quality technical, team augmentation, training and software solutions to 200+ global clients, including local and international businesses as well as central government, local councils, the health sector, universities and colleges.
ABOUT THE ROLE
We are currently looking for a 1st Line Support Admin to work as part of a dedicated Support Team. This is an excellent opportunity for an individual with initial experience who wishes to advance their career while learning about new approaches, with talented colleagues that will support your development and growth. We welcome applications from those who may not yet have extensive experience but who demonstrate genuine enthusiasm for technology and a strong desire to learn. You will be given real opportunities to develop your skills across Microsoft technologies, cloud platforms, and DevOps practices as part of a supportive team environment.
In this role you will be responsible for analysing and solving technical issues, adhering to company IT standards, and participating fully in the Incident management lifecycle. You will work closely with clients, internal teams and third party vendors to ensure that problems are resolved. The role is based full-time at our offices in Maidstone, Kent.
RESPONSIBILITIES
- Providing day-to-day technical support and consultancy to clients.
- Building, configuring and installing relevant software.
- Basic troubleshooting of network technology including LANs and WANs, firewalls and switches.
- Resolve incoming internal or external business and end-user problems via telephone and remote support.
- Respond to service, product and technical questions based on customer entitlement.
- Proactively assist customers to avoid or reduce problem occurrence.
- Engage team members for support as required to ensure SLA demands are met.
- Azure, Exchange, and Server (hosted and on-premises): installation, upgrades, support and maintenance.
- Office 365 including SharePoint and OneDrive implementation and support.
- Develop an awareness of DevOps practices including CI/CD and cloud environment management.
- Investigation of internet issues and failures, and installation of equipment.
- Creation and updating of site documentation and support requests.
REQUIRED SKILLS
- Experience dealing with customer queries.
- Excellent analytical and problem-solving skills.
- Proficiency with case management databases and tools.
- Phone and remote support experience.
- Substantial experience of MS Windows and Office, both previous and current versions.
- Detailed understanding of networking and firewall setup and operation.
- Microsoft certifications highly desirable.
- CompTIA Network+ and Security+ certification desirable.
- Azure Fundamentals (AZ-900) certification desirable, or demonstrable self-study towards it.
- Experience supporting business customers within an MSP environment is an advantage.
NICE-TO-HAVE SKILLS
- Interest in cloud platforms, particularly Microsoft Azure, with a drive to build knowledge independently.
- An awareness of or curiosity about DevOps practices and cloud infrastructure is a bonus.
- Familiarity with Agile delivery, ceremonies, and concepts.
- Background in commercial software delivery or similar services.
BENEFITS
We know our people are at the heart of everything we do. That’s why we offer a benefits package designed to support your wellbeing, growth, and life outside of work:
- 30 days’ paid holiday
- Life insurance and 24/7 access to an online GP
- Discounted gym membership & online fitness programmes
- Perkbox discount platform
- Mental health support and life coaching
- Financial wellbeing guidance
- Nutrition plans and advice
- Clear opportunities for career progression
APPLICATION
To apply, please submit:
- A cover letter explaining why you are suitable for the role, what excites you about joining us, and any areas of technology you are actively learning or exploring in your own time.
- Confirmation that you live in or around the Maidstone area of Kent and can work full-time in our Central Maidstone office.
- An up-to-date CV.
INTERVIEW PROCESS
The closing date for applications is 03/06/2026. Candidates who are successfully shortlisted for interview will be contacted during the week commencing 01/06/2026. Interviews are scheduled to take place on 11/06/2026 at our Central Maidstone office. We reserve the right to close this vacancy ahead of the advertised closing date should we receive a high volume of suitable applications.
We are committed to providing an inclusive recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please contact HR.
STRICTLY NO AGENCIES
Junior 1st Line Support Admin employer: Influential Software
At Influential, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Maidstone, Kent. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including 30 days' paid holiday, mental health support, and clear pathways for career progression. Join us to be part of a dynamic team where your contributions are valued, and you can grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Junior 1st Line Support Admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Influential Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Influential Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior 1st Line Support Admin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Influential Software:Your cover letter is your chance to shine! Tell us why you want to work at Influential Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Influential Software!
How to prepare for a job interview at Influential Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
