At a Glance
- Tasks: Own and improve business systems to enhance team efficiency and effectiveness.
- Company: Join Influencer, the world's largest independent creator marketing agency.
- Benefits: Enjoy private healthcare, wellbeing support, and 25 days of annual leave.
- Other info: Diversity, equity, and inclusion are at the heart of our culture.
- Why this job: Make a real impact by optimising systems in a fast-growing, innovative environment.
- Qualifications: 5+ years in business systems with strong stakeholder management skills.
The predicted salary is between 47250 - 57750 £ per year.
Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.
Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships. As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system.
The Business Systems Manager owns and continuously improves the systems Influencer uses to run the business. The role's primary responsibility is Ocean, alongside our wider portfolio of business systems including HubSpot, Ironclad, Guru and other internal tools. You will work with teams across Influencer to understand what they need from our systems, turn those needs into clear requirements and make sure improvements are delivered and adopted.
The Three Core Pillars:
- Ocean & Business Systems: Our systems should make it easier to run Influencer, not create more work around them. This role owns the day-to-day business side of Ocean and our wider systems portfolio, making sure every platform has a clear purpose and works effectively for the teams using it.
- Improve Our Systems: As Influencer grows, processes that worked at a smaller scale will not always continue to work. This role is responsible for finding that friction and turning it into better workflows and better systems.
- Rollout, Adoption & Governance: Building or buying a tool is only the start. This role makes sure new systems and internally built tools are introduced properly, have clear ownership and become part of how the business actually operates.
Measures of success:
- Priority workflows successfully deployed and adopted, with measurable improvements in how teams operate.
- Clear ownership and effective day-to-day management of Influencer's core business systems.
- High-impact system and workflow improvements delivered against agreed business priorities.
- Reduction in manual processes, duplicated tools and unnecessary workarounds.
- A clear and scalable process for how internally built applications are approved, supported and managed.
- Strong and consistent usage of agreed systems across the business.
What We're Looking For:
- 5+ years' experience in Business Systems, Business Applications, Enterprise Applications or a similar role.
- Experience owning and improving multiple business-critical systems.
- Experience with CRM, contract management, workflow, knowledge management or similar platforms.
- Comfortable presenting and running training sessions.
- Strong experience gathering, structuring and prioritising business requirements.
- Experience working with Product & Engineering or technical teams to deliver system improvements.
- Strong understanding of workflows, integrations and how business applications connect.
- Experience managing system implementations, releases and adoption.
- Strong stakeholder management skills, including working with senior functional leaders.
- Structured, commercially minded and focused on solving problems simply.
- Comfortable operating in a fast-growing, multi-market business.
A few of our core benefits:
- Private Healthcare through Vitality
- Wellbeing support through Vitality including EAP & Mental Health cover
- 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)
At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work every day, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Business Systems Manager in London employer: Influencer Ltd
Influencer is an exceptional employer that fosters a dynamic and innovative work culture, where creativity and collaboration thrive. As part of the UK Client Services team, you'll enjoy end-to-end ownership of impactful creator marketing campaigns while developing strong client relationships and honing your strategic skills. With opportunities for professional growth and exposure to leading brands and platforms, Influencer offers a rewarding environment for those looking to make a meaningful impact in the marketing industry.
