Account Manager

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands.

By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by You Tuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of Tik Tok, You Tube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system.

From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, Shark Ninja, Google, Nike, Disney, and Coca-Cola.

• Job Title
• Account Manager
• Reporting of the role

This role reports to a Senior Account Manager.

Overview of the job

We’re looking for an Account Manager to join our UK Client Services team, delivering best-in-class creator marketing campaigns for some of the world’s leading brands, media agencies, and platforms.

You’ll take ownership of campaigns from brief through to delivery and reporting, with a particular focus on branded content campaigns in partnership with platforms including Tik Tok and Meta.

You’ll be at the centre of campaign delivery - managing creators, timelines, client communication, content and reporting - while working closely with your Senior Account Manager to build strong client relationships and drive account growth and retention.

This is a hands-on role for someone who thrives in a fast-paced environment, is highly organized, and knows how to keep multiple campaigns, creators and stakeholders moving in the right direction.

• 3 best things about the job
• End-to-end campaign ownership: You’ll have real ownership of creator campaigns from sourcing and contracting through to content, go-live and post-campaign analysis.
• Work at the heart of creator marketing: You’ll work across major social platforms including Tik Tok and Instagram, building relationships with creators and delivering campaigns alongside leading brands and platform partners.
• Client exposure and progression: You’ll work closely with Senior Account Managers and clients, developing your strategic and commercial skills while taking increasing ownership of client relationships and campaign decisions.
• Measures of success
• Exceptional campaign delivery: Campaigns are delivered on time, on brief and to a consistently high standard, with creators, clients and internal teams clear on milestones and expectations.
• Strong client relationships: You become a trusted day-to-day partner to clients through proactive communication, strong organisation and solutions-focused thinking.
• Insight-led reporting: Post-campaign analysis goes beyond reporting the numbers, translating campaign performance into meaningful insights and actionable recommendations for future activity.
• Creator relationships: You build and maintain a strong network of creators and talent partners, managing negotiations, contracts and communications effectively.
• Roles & Responsibilities
• Own campaign delivery: Lead the day-to-day management of creator and branded content campaigns across key social platforms, particularly Tik Tok and Instagram.
• Manage the end-to-end creator process: Lead creator sourcing, negotiation and contracting, briefing, content vetting, go-live and reporting.
• Drive timelines and organisation: Create and manage campaign timelines, ensuring clients, creators and internal teams are clear on key milestones, actions and delivery dates.
• Build client relationships: Support the Senior Account Manager with client communications, proactively managing expectations, sharing updates and helping build strong, trusted relationships.
• Be an expert in the creator community: Build and nurture relationships with creators and talent management agencies, confidently managing day-to-day communications and negotiations.
• Manage campaign operations: Oversee campaigns through Waves and relevant partner platforms including TTCX and TTCM, ensuring briefs, content, campaign information and creator payments are accurate and up to date.
• Turn performance into insight: Lead the development of Post Campaign Analysis reports, translating data into clear learnings, recommendations and opportunities, and confidently presenting these back to clients.
• Contribute creatively: Work with the Senior Account Manager and wider team to develop creative strategies and identify ways to strengthen campaign execution.
• What you will need
• Relevant agency or brand experience: Several years' experience within client services, influencer marketing, branded content, advertising, social, media and/or creative.
• Account and creator management experience: Confidence managing both client relationships and creators throughout the campaign lifecycle.
• Strong campaign delivery skills: Experience managing multiple campaigns, deadlines and stakeholders simultaneously in a fast-paced environment.
• Commercial and contracting knowledge: Experience reviewing creator and brand agreements, with an understanding of usage rights, payment terms and negotiations.
• Analytical thinking: Experience delivering post-campaign analysis and turning performance data into clear insights and recommendations.
• Excellent communication: Able to build strong relationships and rapport with clients, creators and internal stakeholders.
• Highly organised and proactive: Comfortable prioritising quickly, solving problems and taking ownership without needing constant direction.
• A collaborative mindset: A positive team player who actively supports others and contributes to the success of the wider team.
• Nice to haves
• Experience delivering campaigns specifically across Tik Tok and Meta.
• Experience in a creative agency
• Experience using Tik Tok One / TTCX, TTCM or similar creator marketing platforms.
• Experience working directly with media agencies and/or platform partners.
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