Senior Account Manager in London

Location: London - Hybrid

Ready to join London’s most creative full service digital agency? Be part of Influence Digital! Our work embraces everything from social media strategy to creative campaigns, paid media, influencer marketing, branding and production. We have an extremely talented and diverse team who are passionate about what they do. We work with an exciting and broad roster of clients across music, entertainment, film, travel, brand and not-for-profit.

The Role

We currently have a vacancy for a Senior Account Manager on our team, to be based at our Central London HQ (hybrid-working). The Senior Account Manager we’re looking to recruit will play a key role on our client services team leading projects across entertainment, arts and culture and brand campaigns. We are looking for an outstanding performer who can help us deliver best-in-class social strategies and drive stellar results for our clients. The Senior Account Manager will be a full-time member of our team, responsible for providing exceptional client services in planning and executing various projects and campaigns. The role is client facing, and the ideal candidate should feel confident with external and internal communications alike. The ability to deal with high profile clients in a competitive business environment is a must.

The successful candidate will have 5+ years of experience in digital marketing whether at an agency, client-side or as a freelancer.

Key Responsibilities

• You will play a vital role in leading and managing the delivery of campaigns for our clients on a daily basis.
• Alongside the Account Directors and Management Team, you will support in overseeing the work of teams and resource planning, team management and client communications.
• Working closely and collaboratively with our own account teams as well as clients across a range of accounts, creating and executing creative and innovative social strategies.
• Building long-lasting relationships with clients, ensuring needs are being anticipated and met, feedback is being taken onboard by the team, and issues are escalated promptly.
• Your role will involve overseeing our output to ensure it aligns with client objectives and our ongoing strategies for the accounts.
• You will oversee the reporting of our work back to clients, strategically articulating the results of our campaigns and content and drawing insights that can help us to make ongoing improvements to meet and exceed KPIs.
• On projects where Influencer work is involved, you will take an active role in coordinating the activity including identifying, proposing, briefing and liaising with the creators and the clients to ensure the campaign needs are met.
• You will line manage 1-2 junior members of the team, providing guidance and support regarding day-to-day service delivery, as well as nurturing and developing their skills and potential within the agency.
• Provide support on new business pitches and proposals.
• Working with cross functional teams to ensure all of our work is delivered to the highest standard.

We’re looking for someone with…

• 5+ years of experience running marketing activity across the key social and digital channels.
• Track record of delivering successful campaigns and projects under their management.
• Experience in managing various sizes of projects and multiple teams.
• Ability to successfully manage and foster the development of junior team members.
• Ability to build and nurture strong client relationships.
• Experience working in entertainment, arts & culture and brand organisations would be considered an asset.
• A strong understanding of paid social and the ability to communicate insights and recommendations from paid campaigns to clients.
• Experience managing influencer marketing activity.
• A commercial outlook and ability to identify opportunities for new business and/or upselling services to existing clients.
• Outstanding presentation and communication skills both externally and internally.
• Experience in scoping, budgeting, contracting and financial management of projects.
• Impeccable attention to detail.
• Ability to be highly organised, working in a fast-paced environment and bring strong time management and project management skills to the team.
• A passion for culture – to be a part of it, shape it and create it.
• Agency experience is preferred.

The Good Stuff

• Hybrid work (combination of in-office and remote working).
• Access to our EAP platform.
• Shortened working days = Wellness Wednesday finish at 3.30pm to focus on health and wellbeing, and Fridays finish at 5.30pm.
• Birthday Day off.
• Training and Development plans.
• Cycle to work scheme.
• Office closed over the Christmas holidays.
• Private Pension.
• Sabbatical opportunity.
• Opportunities to attend concerts, live events, screenings and industry experiences through our client partnerships.
• Regular company socials where we connect as a team.
• Dog friendly office.

Inclusion and Diversity

We believe in equal opportunities for everyone. At Influence Digital, we believe that the success of our mission requires diverse perspectives and backgrounds. We look to ensure we’re creating an open and supportive environment for everyone to thrive no matter who you are. We’re committed to creating an inclusive culture as we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

We are happy to discuss flexible and agile approaches to working for all our roles. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please let us know.

Just So You Know

• Job Type: Full-time. We also follow hybrid working practices.
• Start Date: June / July.
• Salary: Competitive. Dependent on experience.