Account Manager - Live Events & Music in London

Location: London - Hybrid

Ready to join London’s most creative full service digital agency? Be a part of Influence Digital! Our work embraces everything from social strategy to creative campaigns, paid media, OOH, branding and production. We have an extremely talented and diverse team who are passionate about what they do. We work with an exciting and broad roster of clients across music, entertainment, film, travel, brand and not-for-profit.

The Role

We currently have a vacancy for an Account Manager on our team, to be based at our Central London HQ (hybrid-working). The Account Manager we’re looking to recruit will play a key role on our entertainment client teams, and lead projects for our live events, music and culture clients. While the role is not exclusively to work in the live sector, previous experience in marketing live events (e.g. concerts, tours, festivals, live venues or other ticketed events) is essential. We are looking for an outstanding performer who can help us deliver best-in-class social strategies and drive stellar results for our clients. The Account Manager will be a full-time member of our team responsible for providing exceptional client services in planning and executing various projects and campaigns. The role is client facing, and the ideal candidate would feel confident with external and internal communications alike.

The successful candidate will have 3-4 years of experience in digital marketing whether at an agency, client-side or as a freelancer. The successful candidate will be able to work effectively alongside teams and help to support junior colleagues.

Key Responsibilities

• You will play a vital role in managing the day-to-day delivery of agency services to clients alongside our internal teams, helping to build strong relationships and being a source of knowledge.
• Ensuring client needs are being anticipated and met, feedback is being taken onboard by the team, and issues are escalated promptly.
• You will also work alongside the Senior Account Managers and Account Directors to identify opportunities for growth and development of your projects.
• Working closely and collaboratively with our own account teams as well as clients across a range of accounts, creating and executing creative and innovative social strategies.
• You will manage the reporting of our work back to clients, strategically articulating the results of our campaigns and content and drawing insights that can help us to make ongoing improvements to meet and exceed KPIs.
• Proactively manage and optimise multiple campaigns, and report accurately on campaign performance.
• Investigate campaign and market trends, conduct competitor analysis, and provide campaign insight, with an understanding of the live events and entertainment landscape.
• Provide support on new business pitches and proposals.
• On projects where Influencer work is involved, you will take an active role in coordinating the activity including identifying, proposing, briefing and liaising with the creators and the clients to ensure the campaign needs are met.
• Working with cross functional teams to ensure all of our work is delivered to the highest standard.
• Be a thought leader in helping develop holistic social marketing approach within the agency.
• Support junior team members with their learning and growth within the agency.

What we’re looking for someone with…

• 3-4 years of experience running digital marketing activity across the key social and digital channels.
• Laser focused attention to detail and the highest standards that lead to killer campaigns.
• Understanding of how to test and optimise approaches should come as second nature.
• Great relationship building skills – someone who works to know and understand our clients and work effectively across teams and departments.
• A strong understanding of paid social (preferably with previous hands-on experience) and the ability to communicate insights and recommendations from paid campaigns to clients.
• Experience working on campaigns for live events is highly advantageous.
• Experience managing influencer marketing campaigns.
• A person who loves to problem solve whilst staying cool under pressure in fast-paced, deadline-driven environments such as event launches and on-sale periods.
• Excellent communication skills.
• A knack for analysing data and the ability to derive insights that improve results.
• The ability to be highly organised, working in a fast-paced environment and bring strong time management and project management skills to the team.
• An ability to demonstrate excellent account management both internally and working with external stakeholders.
• Passion for entertainment and culture is a must, with a genuine interest in live events and audience experiences.

The Good Stuff

• Hybrid work (combination of in-office and remote working).
• Access to our EAP platform.
• Shortened working days = Wellness Wednesday to focus on health and wellbeing, and Fridays.
• Training and Development plans.
• Cycle to work scheme.
• Office closed over the Christmas holidays.
• Private Pension.

Inclusion and Diversity

We believe in equal opportunities for everyone. At Influence Digital, we believe that the success of our mission requires diverse perspectives and backgrounds. We look to ensure we’re creating an open and supportive environment for everyone to thrive no matter who you are. We’re committed to creating an inclusive culture as we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. We are happy to discuss flexible and agile approaches to working for all our roles. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please let us know.

Just So You Know

• Job Type: Full-time. We follow hybrid working practices.
• Start Date: April/May.
• Salary: Competitive. Dependent on experience.