Product Manager in Newcastle upon Tyne

The Product Manager will develop a strong understanding of current and future customer needs, acting as a voice of the customer while supporting users through new, complex, or evolving product functionality. They will help shape the vision and long term direction of their product domain(s) by iteratively defining, scoping, and refining product changes, informed by continuous feedback. Working closely with software engineering, service delivery, and the wider business, the Product Manager will ensure the product is well understood, well supported, and aligned to real world audit workflows. This role plays a key part in enhancing user experience, improving the quality of audit engagements delivered through Inflo, and maintaining alignment with industry practices.

Responsibilities

• Understand the current and future requirements of customers, key prospects, and ‘target list’ firms through a combination of outbound and inbound activities, including:
• Reviewing suggestions, questions and tickets raised direct from users
• Seeking pre-release and post-release feedback
• Organising workshops, and experimentation such as A/B testing
• Liaising internally with colleagues and other stakeholders
• Leveraging data from product usage (using SQL for rich customised data)
• Leveraging the discovery sessions with target customers
• Identify, directly or via internal teams, any product challenges our customers/prospects are facing and any blockers from getting optimal use of our products.
• Support on complex product matters, including providing 2nd line support on escalated support tickets, and triaging bugs/investigations to Product Owners.
• Advocate for customer requirements and propose product enhancements or changes by designing wireframes which ensure accordance with relevant regional standards, workflows, and industry best practice.
• Prepare and maintain release notes and product guidance with clear & timely communication.
• Own, analyze and monitor key defined metrics for usage of products and take timely action to address any identified issues (and even reaching out to thank promoters). Key metrics include: NPS score for customers.
• Collaborate with the Audit Implementation Services (AIS) team to review and monitor the learning and development approach and materials they develop and use, specifically to ensure accuracy on product functionality and appropriate usage.
• Work directly with the Marketing department to assist with content creation where product knowledge is needed.
• Support conversations about Product pricing, positioning, and marketing.
• Contribute to whitepapers and webinars about product enhancements and representing Inflo at industry conferences.
• Continuously evaluate and help improve product team workflows to align with best practices and organizational goals.

Required

• Experienced in external audit of financial statements, with knowledge of auditing and accounting standards (e.g. GAAP, GAAS, PCAOB and Quality Management/Control standards).
• Strong communicator, with an ability to adapt and collaborate in an innovative team, and able to relay detailed information to a variety of audiences.
• Be a critical thinker, able to apply sound logical reasoning to all your decision making based on available data.
• Confidence to challenge and defend product approaches externally.
• Highly organised, detail oriented, and able to work cross-functionally.
• ACA or equivalent certification, Bachelor's degree in accounting, Finance, or a related field.

Core values in action

• Science – Uses customer insight, audit expertise, and product data to make evidence based decisions that improve product value and audit quality.
• Ownership – Takes full accountability for understanding customer needs, addressing product challenges, and driving improvements from discovery through delivery.
• Openness – Works transparently and collaboratively with customers and internal teams, actively seeking feedback and clearly communicating product decisions and changes.
• Agility – Adapts quickly to feedback, regulatory change, and evolving audit practices, iterating solutions to deliver continuous value.

Success within the first 12 months

Success in this role means building a deep, trusted understanding of Inflo’s customers and audit workflows, and consistently translating that insight into clear product decisions and meaningful improvements. Within the first 12 months, the Product Manager is known as a strong voice of the customer, a credible partner to engineering, delivery, marketing and audit stakeholders, and someone who brings clarity to complex problems. Product changes are well-communicated, well-adopted, and supported by evidence, with clear signs of improved customer satisfaction, product usage, and confidence in Inflo’s solutions.

The offer

• 7% Employer pension contributions providing you are a member of the scheme.
• 25 days holiday + UK bank holidays, with an additional 0.5 days for every year of service.
• 4x Salary life assurance.
• Private medical insurance with Bupa.
• Medical cash back scheme (for optical, dental etc).
• Flexible working environment – work whenever and wherever that suits you.
• Employee Referral scheme bonus of £1,000.
• Financial support to enhance your home working environment.
• Opportunity to work from home as a fully remote role within the UK.
• Opportunity to meet Quarterly in Newcastle with an evening social.
• Invitation to our Annual Global Gathering.