At a Glance
- Tasks: Provide first-line IT support and troubleshoot various systems for a cutting-edge quantum tech company.
- Company: Join Infleqtion, a global leader in quantum technology with a mission to innovate.
- Benefits: Enjoy competitive salary, unlimited PTO, and generous pension contributions.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be part of a revolutionary team shaping the future of quantum technology.
- Qualifications: 1-2 years in IT support; familiarity with Microsoft 365 and troubleshooting skills required.
The predicted salary is between 36000 - 44000 £ per year.
About The Company
Infleqtion is a global quantum technology company solving the world’s most challenging problems.
The company harnesses quantum mechanics to build and integrate quantum computers, sensors, and networks.
From fundamental physics to leading edge commercial products, Infleqtion enables “quantum everywhere” through our ecosystem of devices and platforms.
Our mission is to commercialise atom-based quantum products that provide orders of magnitude improvements in performance and computing applications.
Location
Infleqtion has offices in the USA, United Kingdom and Australia.
This is a full-time position based at our Kidlington, Oxford office.
Work from home permitted up to 2 days per week based on business needs and manager approval.
Purpose
The IT Support Analyst provides responsive first-line IT support to Infleqtion UK and acts as the primary point of contact for routine IT incidents and service requests.
The role supports users across Windows, mac OS and Linux environments, manages device and user lifecycle activities, and helps ensure day-to-day IT services are delivered consistently and effectively.
- Provide first-line IT support through Fresh Service and direct user engagement
- Log, categorise, prioritise and track incidents and service requests through to resolution
- Troubleshoot Microsoft 365, Windows, and common business applications
- Support laptops, desktops, printers and peripherals
- Prepare, deploy, recover and securely dispose of end-user equipment
- Coordinate user onboarding, offboarding and routine access changes
- Perform routine account and access administration
- Maintain accurate asset records, inventory and stock levels
- Support meeting rooms, desk booking and other workplace technology
- Maintain user-facing documentation and knowledge articles
- Escalate complex technical issues appropriately to the IT Systems Engineer or relevant third party
- Support routine patching, device compliance and security activities
- Assist with software deployment and endpoint-management activities
- Support IT projects, office changes, supplier coordination and hardware logistics
- Provide clear communication and timely follow-up to users throughout incidents and service requests
Skills and Experience
- Minimum 1 to 2 years’ experience in an IT support, service desk or similar role, or equivalent technical training
- Good knowledge of Microsoft 365 and Windows
- Understanding of user accounts, permissions and access management
- Experience supporting laptops, desktops and peripherals
- Familiarity with ticketing & remote support platforms
- Good troubleshooting and problem-solving skills
- Strong customer-service and communication skills
- Ability to prioritise multiple requests and maintain accurate documentation
- Willingness to develop technical capability and take on broader responsibilities over time
Desirable Experience
- Familiarity with mac OS and Linux support
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP and VPN
- Familiarity with endpoint-management platforms (Intune/SCCM etc)
Qualifications
- Relevant technical qualification, apprenticeship or equivalent professional experience.
- Microsoft, Comp TIA or similar certifications are advantageous but not essential.
- Travel
- Up to 10% travel, including international travel, may be required
- Working conditions and Physical Requirements
Work will normally be performed in an office and laboratory environment.
Able to efficiently use automated office equipment such as laptops, copiers, and printers; able to effectively engage in communications (via phone, computer, or in-person).
Will involve sitting, standing, walking, lifting, and carrying up to 10 kg.
Equal Opportunity
Regardless of your interest in the quantum industry, you can take pride in the fact that Infleqtion is building an ecosystem of quantum technologies and commercial products, driving the industry towards the future.
Studies reveal that while men apply for jobs when they meet an average of 60% of the requirements, women and other groups tend to apply only when they meet all the criteria.
If you believe you have the potential but don't meet every single point in our job advertisement, please don't hesitate to contact us!
We would love to chat with you and see how you could bring great value to our team.
Our goal is to find exceptional individuals who can enrich our team culture, actively contribute, and have a genuine passion for their work.
Here you have freedom to embrace your whole self: who you love, your gender identity and expression, skin colour, age, appearance, disability, neurodiversity, DNA, military/veteran status, citizenship, and other factors that make up who you are.
Your uniqueness is valued, welcomed, and appreciated here.
We are dedicated to providing a positive workplace and base all employment decisions on your qualifications, performance, merits, as well as business needs.
We are proud to be an Equal Employment Opportunity Employer.
Notice to Recruitment Agencies
Infleqtion does not accept unsolicited CV's from agencies. Infleqtion is not responsible for any fees related to unsolicited CV's.
In addition to your base compensation, we offer a generous Total Rewards program which includes:
- Competitive salary
- Bonus Program
- Incentive Stock Option Plan
- Unlimited PTO subject to fair usage
- Generous company 10% pension contribution regardless of employee contribution
- Cycle to work scheme
- Tax efficient technology schemes
- BUPA Private Healthcare Insurance once probationary period is successfully completed
- Life assurance (4 x salary)
- #J-18808-Ljbffr
IT Support Analyst in Kidlington employer: Infleqtion
Infleqtion offers a dynamic work environment in Oxford, where innovation meets collaboration. As a Finance Operations Analyst, you will benefit from a culture that prioritises employee growth through continuous learning and development opportunities, while also enjoying competitive compensation and a supportive team atmosphere. Join us to be part of a pioneering quantum technology firm that values precision and scalability in its operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Kidlington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Infleqtion values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Infleqtion might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Infleqtion!
✨Direct Apply to Infleqtion
Let's not forget to apply directly through the Infleqtion website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Kidlington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Infleqtion.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Infleqtion. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Infleqtion
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
