Workplace Manager (London)

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many. MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship. Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non‑negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system – we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

About the Opportunity

Our Employee Excellence team keeps MoonPay running and thriving. We’re a lean, high-ownership group responsible for making sure every MoonPay team member has the environment, tools, and experiences they need to do their best work. From the moment someone walks through the door of a MoonBase to the moment they leave a company offsite buzzing with energy, we obsess over the details that make a difference. As Workplace Manager for our London MoonBase in Shoreditch, you’ll take full ownership of the day‑to‑day experience, curating an environment where the snacks are plenty, the vibes are on point, and the team genuinely wants to show up. This role goes beyond facilities; you’ll be a culture carrier, an event architect, and a trusted operational partner to teams across MoonPay globally.

What you will do

• Own end-to-end operations of our London MoonBase, from daily facilities management to long-term space planning.
• Serve as primary liaison with onsite teams (building management, housekeeping, security) and external vendors, resolving issues swiftly via the facilities ticketing system.
• Keep all communal areas — kitchens, meeting rooms, collaboration spaces — consistently stocked, clean, and functioning.
• Administer global access controls across MoonBase locations, including events and lunch allowances.
• Manage vendor relationships and contracts, driving value and accountability across all supplier partnerships.
• Oversee all global MoonBase locations outside of NYC, supporting office operations, moves, renewals, new setups, and closures in partnership with other teams.
• Own global event planning and execution with the NYC Office Manager — spanning team socials, leadership offsites, and company events across all locations.
• Lead MoonPay’s UK Health & Safety programme, ensuring full legislative compliance and proactively closing gaps.
• Take on ad hoc projects and operational initiatives as MoonPay continues to scale.

About You

• You have proven experience in office and/or facilities management, ideally supporting both onsite and distributed remote teams.
• You have a strong working knowledge of UK health & safety legislation and regulations, with hands‑on experience driving compliance programmes.
• You have a background in events coordination and have successfully delivered both intimate team experiences and large‑scale company events.
• You operate with a high sense of urgency — you respond fast, take action, and follow through without needing to be chased.
• You are exceptionally organised, with sharp attention to detail and a proven ability to juggle multiple workstreams simultaneously without dropping the ball.
• You communicate with clarity and confidence — in writing, in meetings, and with senior stakeholders.
• You exercise strong business judgment, balance competing priorities effectively, and know when to upscale versus when to just get it done.
• You build rapport quickly and naturally with internal teams and external partners alike.
• You are crypto‑curious — you don’t need to be a DeFi native, but you’re genuinely interested in the space and excited to be part of it.
• You are comfortable with occasional travel to support global MoonBase locations and events.

What you will be working with / on

As the sole owner of MoonPay’s London MoonBase, you’ll shape one of our most important physical touchpoints — a space that reflects who we are and how we work. Day‑to‑day, you’ll manage everything from maintenance and vendor relationships to access control and supply ordering. Beyond operations, you’ll bring MoonPay’s culture to life through thoughtfully planned events and offsites, drawing on your knowledge of London’s best venues and your instinct for what makes an experience memorable. You’ll be the go‑to person for all things London, while also contributing to MoonPay’s global facilities strategy — supporting new office openings, closures, and the ongoing evolution of how we work together across the world.

BLOCK Values

• B – Be Hungry
• L – Level Up
• O – Own It
• C – Crypto Curious
• K – Kaizen

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Benefits & Perks

• Competitive salary package
• Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay.
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.
• Moonshot award: We honor exceptional impact – 10 employees twice a year, each earning a $250,000 equity grant.
• Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off).
• Hybrid working schedule: Work fully remotely or your nearest MoonBase, the choice is yours.
• Private Healthcare benefits: To protect you and your loved ones.
• Enhanced parental leave: So you can spend more time with your loved ones without a second thought.
• Annual training budget: We support your training journey every step of the way.
• Home office setup allowance: Create the home office of your dreams.
• Remote working allowance: Those working fully remotely get a little extra for utilities.
• Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN.
• Employee referral programme: Great people know great people, refer them to receive 10K in USDC.
• Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons.

Working in a disruptive and fast‑growing company where excellence is rewarded.

Commitment To Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or otherwise participating in the application process.