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- Tasks: Lead and architect innovative BMC Helix solutions in the telecom sector.
- Company: Join a leading telecom service provider with a focus on cutting-edge technology.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of telecom IT solutions and drive impactful change.
- Qualifications: 10+ years in IT, with strong BMC Helix and telecom experience.
- Other info: Collaborative environment with a focus on innovation and career advancement.
The predicted salary is between 43200 - 72000 £ per year.
10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery.
5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery.
Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers.
Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems.
Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows.
Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models.
Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs.
Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems.
Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements.
Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary.
Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns.
Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team.
Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics.
Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency.
Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy.
Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks.
Tech Lead/Architect employer: InfinityQuest Ltd,
Contact Detail:
InfinityQuest Ltd, Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Lead/Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom domain and let them know you're on the hunt for a Tech Lead/Architect role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with BMC Helix and your understanding of CMDB architecture. Tailor your conversations to reflect how your skills align with their needs.
✨Tip Number 3
Prepare for those technical interviews! Brush up on your knowledge of REST/SOAP integrations and be ready to discuss how you've tackled challenges in SIT/UAT/Production environments. Real-world examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for someone with your background. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Tech Lead/Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 10+ years of experience in IT, especially within the telecom domain. We want to see how your skills in BMC Helix and ITSM solutions shine through, so don’t hold back on those details!
Showcase Your Projects: When you write your application, include specific projects where you've implemented BMC Helix or worked as a Technical Lead. We love seeing real examples of your expertise in action, especially with Tier 1 or Tier 2 service providers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you explain your experience with CMDB architecture and integrations without getting too technical—save that for the interview!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at InfinityQuest Ltd,
✨Know Your Tech Inside Out
Make sure you’re well-versed in BMC Helix and its various components. Brush up on your knowledge of ITSM solutions, especially Incident, Problem, Change, and Request management. Being able to discuss your hands-on experience with these tools will show that you’re not just familiar with the theory but have practical insights to share.
✨Showcase Your Leadership Skills
As a Tech Lead/Architect, your ability to lead a team is crucial. Prepare examples of how you've guided teams through complex projects, particularly in the telecom domain. Highlight your experience in defining technical standards and ensuring alignment with architecture patterns to demonstrate your leadership capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems or design solutions on the spot. Practice articulating your thought process when it comes to CMDB architecture, service modelling, and integration with OSS/BSS systems. This will help you convey your problem-solving skills effectively during the interview.
✨Align with Business Needs
Be ready to discuss how you’ve collaborated with business stakeholders to ensure technical solutions meet end-to-end requirements. Emphasise your experience in maximising out-of-the-box Helix capabilities and only introducing customisations when absolutely necessary. This shows that you understand the balance between technical excellence and business value.
