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- Tasks: Lead and architect innovative BMC Helix ITSM solutions in the telecom sector.
- Company: Join a leading telecom service provider with a focus on cutting-edge technology.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of telecom solutions and drive impactful change in the industry.
- Qualifications: 10+ years in IT, with strong expertise in BMC Helix and telecom systems.
- Other info: Collaborative environment with a focus on innovation and career advancement.
The predicted salary is between 43200 - 72000 £ per year.
10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery.
5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery.
Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers.
Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems.
Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows.
Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models.
Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs.
Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems.
Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements.
Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary.
Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns.
Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team.
Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics.
Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency.
Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy.
Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks.
Tech Lead/Architect in London employer: InfinityQuest Ltd,
Contact Detail:
InfinityQuest Ltd, Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Lead/Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom industry and let them know you're on the hunt for a Tech Lead/Architect role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, be ready to discuss your hands-on experience with BMC Helix and how you've tackled challenges in previous roles. Real-life examples will make you stand out!
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your passion for joining our team.
We think you need these skills to ace Tech Lead/Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 10+ years of experience in IT, especially within the telecom domain. We want to see how your skills in BMC Helix and ITSM solutions shine through, so don’t hold back on those details!
Showcase Your Projects: When writing your application, include specific projects where you’ve implemented BMC Helix solutions. We love seeing real-world examples of your expertise in action, especially with Tier 1 or Tier 2 telecom service providers.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure you articulate your experience with CMDB architecture and integrations without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Tech Lead/Architect role. We can’t wait to hear from you!
How to prepare for a job interview at InfinityQuest Ltd,
✨Know Your Tech Inside Out
Make sure you’re well-versed in BMC Helix and its various components. Brush up on your knowledge of ITSM solutions, especially Incident, Problem, Change, and Request management. Being able to discuss your hands-on experience with these tools will show that you’re not just familiar with the theory but have practical expertise.
✨Showcase Your Leadership Skills
As a Tech Lead/Architect, you’ll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've guided teams through complex projects, particularly in the telecom domain. Highlight your experience in defining technical standards and ensuring alignment with architecture patterns.
✨Prepare for Technical Questions
Expect in-depth technical questions about CMDB architecture, service modelling, and integration with OSS/BSS systems. Be ready to discuss your experience with REST/SOAP integrations and how you’ve tackled issues during SIT/UAT/Production phases. Practising these scenarios can help you articulate your problem-solving skills.
✨Align with Business Needs
It’s crucial to show that you understand the business side of things. Be prepared to discuss how you’ve collaborated with business analysts and stakeholders to ensure technical solutions meet end-to-end requirements. This will demonstrate your ability to bridge the gap between technology and business objectives.
