At a Glance
- Tasks: Provide exceptional patient care and manage front desk operations in a busy dental clinic.
- Company: Infinityblu Dental Care & Implant Clinic, a supportive and people-focused environment.
- Benefits: Private health cover, 28 days holiday, team outings, and training costs covered.
- Other info: Full-time role with excellent career development opportunities and a friendly team atmosphere.
- Why this job: Join a dynamic team and make a real difference in patients' lives every day.
- Qualifications: Experience in customer service; dental knowledge is a plus but not essential.
The predicted salary is between 26010 - 31790 £ per year.
We are looking for a highly organised, confident and patient focused Front of House Administrator to joinour team at Infinityblu Dental Care & Implant Clinic Duns.
This is an excellent opportunity for someonewho enjoys working in a busy, people centred environment and is passionate about delivering an exceptionalpatient experience.
About the Role
As Front of House, you will support the smooth and efficient running of the reception and front deskservice.
You will work closely with the Practice Manager, Dental Nurses, and Clinicians to ensure ourstandards, systems and compliance requirements are consistently met across the practice.
A key part of therole is providing an excellent customer service experience, ensuring every patient receives a warm, professional and supportive welcome from the moment they arrive.
This role would be ideal for an experienced receptionist or customer service professional, particularlysomeone already working within a dental, healthcare or patient facing environment who is looking to furtherdevelop their career within dentistry.
Whilst dental knowledge and previous dental practice experience would be advantageous, they are notessential.
We are looking for an individual with excellent communication skills, a passion for deliveringoutstanding patient care and a willingness to learn and develop within the role.
As part of your professional development, it will be essential that you are willing to undertake and successfully complete the PDA Dental Receptionist qualification in 2027, with support from the practice.
Key Responsibilities
- Provide a welcoming, professional and patient centred reception service, ensuring an exceptional patientexperience from arrival through to departure.
- Ensure the smooth and efficient running of the Front of House function.
- Manage patient appointments, including booking, coordinating, rescheduling, cancellations and rebookingas required.
- Handle patient enquiries and communications by telephone, email and in person, ensuring timely andprofessional responses.
- Update patient records and contact notes accurately following all patient communications.
- Liaise effectively with Dentists, Dental Nurses, laboratories and external providers to support patienttreatment journeys and resolve any issues that may arise.
- Coordinate appointment changes where clinical or laboratory requirements necessitate rescheduling.
- Support effective communication between Front of House, clinicians, nurses, laboratories, otherpractices and external providers, ensuring all practice to practice communication is completed viaapproved channels.
- Monitor patient finance applications, recall patient lists and other administrative processes to supportpractice performance.
- Carry out daily administrative duties including banking, cashing up, scanning, filing, patientcorrespondence and document management.
- Ensure compliance with GDPR, confidentiality requirements, company policies and practice procedures.
- Work collaboratively with the Front of House team, Dental Nurses and wider practice team to maintainestablished protocols and standards.
- Assist the Practice Manager with delegated administrative tasks, projects and operational requirements.
- Provide Front of House cover and support across other Infinityblu practices when required.
- Undertake any other reasonable duties commensurate with the role as requested by the Practice Manager.
About You
- Dental knowledge and previous dental practice experience would be advantageous but are not essential.
- Previous experience in a dental, healthcare, medical or busy customer facing environment is desirable.
- An excellent communicator with a friendly, professional and empathetic approach to patient care andcustomer service.
- Highly organised, with strong attention to detail and the ability to manage a varied workloadeffectively.
- Able to work confidently in a fast paced environment, prioritise tasks and remain calm under pressure.
- A positive, proactive and adaptable individual who is comfortable working independently and as part of ateam.
- Committed to delivering high standards and willing to go the extra mile to support patients, colleaguesand the wider practice.
- Strong literacy and IT skills, including proficiency in Microsoft Office applications such as Word, Excel and Outlook.
- Comfortable learning new systems, following established processes and embracing new ways of working.
- Professional in approach and enthusiastic about upholding the values, standards and reputation of thepractice
- Working Pattern
Full Time, 37.5 hours: Monday to Thursday 08.45-18.00, Friday 08.45-13.00. (subject to change)
Benefits
- Private Health Cover with Vitality Health
- Holidays 28 days per year (prorated if working part time)
- Extra day's paid holiday for your birthday
- Monthly Pension Contributions Employee 5% Infinityblu 3%
- Cycle to work Scheme
- Team days out Biannually
- Training Costs covered
- Additional Company Sick pay
Closing date for applications: Wednesday 24 June.
Please note that we reserve the right to close this vacancy earlier should a sufficient number of suitable applications be received.
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FRONT OF HOUSE ADMINISTRATOR in Duns employer: Infinityblu Dental
Infinityblu Dental Care & Implant Clinic Duns is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those passionate about patient care. With comprehensive benefits including private health cover, generous holiday allowances, and opportunities for professional development, employees are encouraged to grow within their roles while enjoying a fulfilling work-life balance. The clinic's commitment to excellence in patient experience and team cohesion ensures that every staff member feels valued and empowered to contribute to the practice's success.
StudySmarter Expert Advice🤫
We think this is how you could land FRONT OF HOUSE ADMINISTRATOR in Duns
✨Tap into Local Dental Societies
Get connected with your local dental societies and associations. These groups often have job boards or events where you can meet potential employers face-to-face. Plus, being active in these communities shows your commitment to the field!
✨Join Dental Conferences and Workshops
Keep an eye out for dental conferences and workshops happening in your area. These events are a goldmine for networking and can lead to job opportunities. Strike up conversations with attendees and speakers—you never know who might be hiring!
✨Highlight Your Specialisations
When chatting with potential employers, don’t shy away from showcasing any special skills or areas of interest—such as paediatric dentistry or cosmetic procedures. Tailoring your pitch to reflect what makes you stand out can really set you apart!
✨Check Out Our Website for Open Positions
Don’t forget to browse our website for any job postings by clinics actively looking for full-time dentists. Applying through us can get you noticed faster, so make sure to submit your application directly when you find a position that fits!
We think you need these skills to ace FRONT OF HOUSE ADMINISTRATOR in Duns
Some tips for your application 🫡
Show off your qualifications!:Make sure your CV highlights any dental qualifications you have, such as your degree and any specialisations or certifications. We want to see a clear educational background and details of any dental training you’ve undergone, especially if you have experience with specific techniques or technologies.
Stand out with your clinical experience:In dentistry, practical experience speaks volumes! Include relevant clinical placements or internships on your CV, detailing the skills you honed and treatments you performed. This will highlight your hands-on abilities and familiarity with dental practices, making you an attractive candidate for Infinityblu Dental.
Craft a compelling cover letter:Your cover letter is your chance to show us why you're passionate about dentistry and why you're keen to join Infinityblu Dental. Share specific experiences that ignited your interest in the field and how you envision contributing to the team. Keep it personable and engaging!
Tailor your application to us:We’re all about finding the right fit here at Infinityblu Dental! Be sure to tweak both your CV and cover letter to reflect how your values and goals align with ours. Highlight any experiences that show your teamwork, patient care, and adaptability in dental settings!
How to prepare for a job interview at Infinityblu Dental
✨Master the Clinical Skills Assessment
As a full-time candidate in dentistry, expect to showcase your clinical skills during the interview. Brush up on practical scenarios, and be ready to demonstrate techniques. They might throw in a live assessment, so practice your hand motions and communication while working on models or during mock exams.
✨Know Your Tools and Technology
Familiarise yourself with the latest dental technologies and tools that are commonly used in practice. Be ready to discuss how you integrate these into patient care, and don’t shy away from mentioning experiences with specific equipment or software that Infinityblu Dental might use.
✨Highlight Patient Care Experience
In a full-time role, patient interaction is key. Prepare anecdotes that showcase your communication skills and ability to empathise with patients. Discuss your approach to patient care, including how you handle difficult conversations or challenging cases—this will really set you apart.
✨Engage in Professional Development Discussion
Show your commitment to ongoing learning and professional growth during the interview. Be ready to discuss any courses, certifications, or workshops you've undertaken and how they’ve equipped you for a role at Infinityblu Dental. This demonstrates not just your skills but also your dedication to advancing in the field.
