Senior Agentic Product Manager

Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite | 4.5 day working week (Half day Fridays) About Us Infinity is a leading EMEA platform that helps marketing and sales teams solve a fundamental challenge: unlocking data trapped in customer sales conversations and connecting it back to marketing activity. Since 2011, we have helped enterprises around the world deploy our call tracking and analytics technology to make smarter marketing and sales decisions to drive revenue growth. In the past year, we introduced our flagship AI product, Smart Outcomes. Its remarkable success has reinforced our focus on unlocking even greater customer value through AI-powered solutions. We are now at a transformative stage in our journey. Our vision is to move beyond insights and toward action. As our platform evolves, we are building a team capable of delivering the next generation of intelligence products. This is an opportunity to help shape technology that transforms how businesses understand and act on their customer journey and conversation data. About the Role Let’s be upfront: this isn’t a traditional Product Manager role, and it isn’t a Product Owner role with a bigger title. You’ll join our Platform squad and own the full product lifecycle, from spotting the customer problem through to proving the outcome in market. AI is your superpower, and the direction of travel is ambitious: coordinating AI agents across the delivery lifecycle, so you can focus your energy where human judgement matters most. The product itself is where it gets interesting. Infinity’s platform captures millions of conversations between businesses and their customers and turns that raw data into actions that drive revenue. But data only creates value when it flows into the rest of a customer’s marketing stack and changes what happens there: a call conversion that reaches Google Ads and shifts bid management, an intent signal that updates a lead score in the CRM, a qualified caller who joins a retargeting audience. APIs, integrations and MCP connectors are how we get there. Your job is to make sure the data actually drives action, for more customers, more reliably. And you’ll do it agentically. Our engineering team is six months into an agentic change programme, using Claude and AI agents to define and build work. We want a PM who works the same way: using Claude, Claude Code, Claude Design and agents to build prototypes, synthesise evidence, put ideas in front of customers and give the team validated direction. Our guardrails, discovery and GTM practice are still maturing, so you’ll help shape how we work, not just follow it. You’ll partner closely with Engineering, Solutions, Commercial, Customer Success and, importantly, customers. About You We’re looking for someone who thinks in systems, owns outcomes and already works agentically: someone who can take an idea from napkin sketch to validated release before most teams have finished writing the PRD. You don’t wait for a brief. You see a gap, you dig in, you figure it out. You already work agentically. AI isn’t a writing aid for you; it’s how you prototype, research, synthesise and deliver. You own outcomes, not outputs. For anything you’ve shipped, you can tell us what metric changed and how you know. When something’s in the way, you move it. You validate before you build, and you know the difference between a prototype and a product. You are obsessed solving customer pains and becoming deeply immersed in their needs You think in systems. Before you get to the feature, you trace the data: where it starts, what it matches on, where it lands in the customer’s martech stack and what could silently break along the way. You have a sharp commercial instinct, value to the market must > cost to build and serve it. You’re candid and constructive, challenging ideas respectfully, giving helpful feedback. You care about craft. You live inside the product, not above it. You think at the company level, not just your product area. You hold yourself to a high standard and you leave things better than you found them. Key Responsibilities Product Ownership experience shaping discovery, GTM or AI guardrails in a team still maturing Product-led growth experience, particularly using integrations to drive adoption and expansion; knowledge of call tracking, conversation intelligence or speech analytics Technical depth: you’ve written a SQL query, worked closely with APIs and data pipelines, or built something in no-code/low-code tooling Benefits you can enjoy 4.5 day working week (Half day every Friday- 1pm finish) 25 days holiday (with the option to buy up to an additional 5 days per year) Private single medical insurance Employee Assistance Programme Life Assurance (4x Salary) Enhanced Maternity and Paternity Pay Tech Scheme Loan (of up to £2,000 per year) Ride to Work Scheme Season Ticket Loan Dedicated annual company and team social budget At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We’re an equal opportunities employer. That means we’ll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don’t see any of your personal details when we review your application.