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For Companies At a Glance
- Tasks: Manage customer portfolios, ensuring retention and enhancing service delivery.
- Company: Fast-growing analytics and call-tracking service based in Manchester.
- Benefits: Flexible working arrangements and opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 2+ years in B2B software account management and strong communication skills.
- Other info: Be part of an innovative company focused on improving customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading analytics and call-tracking service is seeking a Customer Success Manager to join their team in the Manchester area. The role involves managing a portfolio of customers, ensuring retention and service delivery, while contributing to the customer experience improvement.
Candidates should have:
- 2+ years in B2B software account management
- Strong communication skills
- The ability to build trusted relationships
This position offers flexible working arrangements and a chance to be part of a fast-growing company.
Hybrid Customer Success Manager – Growth & Retention (SaaS) in Manchester employer: Infinity
Contact Detail:
Infinity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Success Manager – Growth & Retention (SaaS) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the lookout for a Customer Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly, and think about how your experience in B2B software account management can add value. We want you to shine when discussing how you can improve customer retention and service delivery.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise, but also personable. Building trusted relationships is key in this role, so let your personality come through while demonstrating your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Hybrid Customer Success Manager – Growth & Retention (SaaS) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B software account management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to improving our customer experience. Keep it engaging and personal.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Infinity
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics that drive customer success in a SaaS environment. Be ready to discuss how you've used data to improve customer retention and satisfaction in your previous roles.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication abilities. Think of situations where you successfully resolved customer issues or built relationships, as this will demonstrate your fit for the role.
✨Research the Company and Its Customers
Dive into the company's services and understand their customer base. Being able to discuss how you can enhance the customer experience based on your research will impress the interviewers.
✨Prepare Questions That Show Your Interest
Have thoughtful questions ready about the company's growth strategies and customer success initiatives. This shows that you're not just interested in the role, but also in contributing to the company's success.
