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- Tasks: Be a tech-savvy partner, helping customers maximise value from our innovative SaaS solutions.
- Company: Join Infinity, a leader in AI-powered marketing analytics and call intelligence.
- Benefits: Enjoy a 4.5-day work week, 25 days holiday, and flexible working options.
- Why this job: Shape the future of marketing tech while collaborating with passionate teams.
- Qualifications: 3+ years in a customer-facing technical role with SaaS experience.
- Other info: Embrace a culture of support, humour, and accountability in a dynamic environment.
The predicted salary is between 48000 - 52000 £ per year.
Job Focus: Pre to Post Sale Engineering for SaaS
Salary: 60-65k, OTE Scheme ~ 10% base
Location: Reigate/Manchester
Department: Product Activation
Reports to: Solutions Engineer Team Lead
Job Type: Full Time, Permanent
Working Pattern: 2 days per week onsite | 4.5 day working week (Half day Fridays)
About Us: When it comes to helping marketing, sales, and customer service teams make smarter business decisions with call intelligence - Infinity leads the way. Since 2011, enterprises across the world have been using our call tracking and speech analytics tools to optimise marketing campaigns, improve sales performance, streamline contact centre operations, and improve experiences for their customers.
About The Role: As a Solutions Engineer, you’ll be a trusted technical advisor and partner to staff and customers across the customer journey, spanning new business and onboarding to ongoing technical success. This role is about perfectly balancing technical diligence with commercial prowess and intuition, helping prospective and existing customers get maximum value from our call tracking and intelligence platform.
Key Responsibilities:
- Driving Growth as a partner to Sales and Customer Success Managers:
- Translate customer/prospect needs into tailored solution proposals with clear technical documentation (e.g. SOW’s or CSD support), including diagrams and success criteria.
- Facilitation of business cases that articulate ROI, ensuring commercial proposals are anchored in outcomes, not just technical capabilities.
- Facilitation of technical requirements such as RFP’s, RFI’s, and InfoSec.
- Lead discovery sessions to uncover technical requirements, constraints, and opportunities, removing risk and ambiguity.
- Deliver compelling product demos, proof-of-concepts, and solution walk-throughs to prospects and existing customers.
- Ensure seamless handoff from sales to onboarding, managing expectations, scope, minimising customer effort and setting up onboarding and long term success.
- Assist the onboarding team with any advanced or custom implementation requirements, including API usage, call routing logic, tracking setup, and integrations.
- Document and communicate customer requirements and technical configurations clearly to internal teams.
- Act as a trusted technical advisor for customers especially during escalated or high-impact scenarios requiring complex troubleshooting or solution design.
- Proactively identify and facilitate adoption of advanced product solutions to boost customer maturity, value, and stickiness.
- Support the creation of knowledge base articles, guides and other documentation relating to technical product solutions, both for customers and internal teams.
- Proactively identify and collaborate to bring through new and exciting solutions that can translate into meaningful customer and business value.
- Craft POCs and initiate early-stage technical solutions to test and validate.
- Champion customer needs and insights during product ideation and roadmap planning.
- Partner with relevant teams especially Product and Engineering to raise and aid resolution of matters impacting quality, scale, efficiency of new and existing solutions.
About You: You have a background in solutions engineering, technical consulting, or sales engineering in a SaaS, martech, or analytics environment. Thrive in a high-energy, growth-focused environment. Enjoy working cross-functionally — with Sales, Success, Product and Engineering. A proactive problem-solver who takes ownership and thrives in customer-facing roles. Always looking to develop yourself and your skills, a curiosity and drive to improve. Bring positivity and resilience to your work, and help foster a culture of accountability, humour, and support. Care about doing meaningful work and want to be part of a business where people and performance both matter.
Required Experience:
- 3+ years in a customer-facing technical role (Solutions Engineer, Presales, Technical Consultant, etc.).
- Strong understanding of SaaS technologies — especially APIs, data platforms, CRM integrations, and analytics.
- Experience with web technologies (e.g. JavaScript, tracking snippets, webhooks) and marketing tech is a plus.
- Comfortable with light scripting or data query logic is a bonus (e.g. SQL, Python, etc.).
- Experience contributing to product innovation or building POCs is highly desirable.
Why Join Us? Work at the forefront of AI-powered marketing analytics and call intelligence. Play a key role in shaping commercial outcomes and product evolution. Collaborate with passionate, expert teams across the UK and US. Hybrid and flexible working, plus opportunities for professional growth and development.
Benefits You Can Enjoy:
- 4 and-a-half day working week - Every Friday is a half day.
- 25 days holiday (with the option to buy up to an additional 5 days per year).
- Private single medical insurance.
- Employee Assistance Programme.
- Life Assurance (4x Salary).
- Enhanced Maternity and Paternity Pay.
- Tech Scheme Loan (of up to £2,000 per year).
- Ride to Work Scheme.
- Season Ticket Loan.
- Dedicated annual company and team social budget.
At Infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We’re an equal opportunities employer.
Solutions Engineer (SaaS) in Manchester employer: INFINITY TRACKING LIMITED
Contact Detail:
INFINITY TRACKING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer (SaaS) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Nail that interview prep! Research the company and its products thoroughly. Be ready to discuss how your skills can directly benefit their goals, especially in terms of ROI and customer success.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and technical prowess.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Solutions Engineer (SaaS) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your experience in SaaS, technical consulting, and any relevant projects that showcase your skills in translating customer needs into solutions.
Showcase Your Technical Skills: Don’t shy away from flaunting your technical prowess! Include specific examples of your experience with APIs, data platforms, and any scripting languages you know. This will help us see how you can contribute to our innovative environment.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless necessary. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Infinity!
How to prepare for a job interview at INFINITY TRACKING LIMITED
✨Know Your Stuff
Make sure you have a solid understanding of SaaS technologies, especially APIs and data platforms. Brush up on your knowledge of web technologies like JavaScript and SQL, as these will likely come up during technical discussions.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've solved complex problems in previous roles. Highlight how you translated customer needs into tailored solutions, as this is key for a Solutions Engineer.
✨Practice Your Demos
Since delivering compelling product demos is part of the role, practice presenting your previous work or mock scenarios. Make sure you can clearly articulate how features translate into business value and ROI for customers.
✨Engage with the Team
During the interview, show your enthusiasm for working cross-functionally. Ask questions about how the Solutions Engineer collaborates with Sales, Product, and Engineering teams, and express your eagerness to contribute to a positive team culture.
