Revenue Operations Lead in Manchester

Salary: Up to £70k

Base Location: Reigate, Surrey OR Manchester

Job type: Full Time | Hybrid, 2 days in office | 4.5-day working week, half-day Fridays

About Us

Infinity is a market-leading advanced analytics and call-tracking service working with some of the world’s most well-known brands. As a company, we’re ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There’s never been a better time to join Infinity.

Role Overview

The Rev Ops Lead is a pivotal, hands-on role responsible for aligning and optimising all revenue-generating processes across new business (Sales) and Customer Success. As a standalone contributor, you will work closely with leaders and teams across Sales, Marketing, Customer Success, and Finance to drive predictable revenue growth, operational efficiency, and data-driven decision-making. This role is ideal for someone who thrives on cross-functional collaboration, enjoys building and refining processes, and is comfortable influencing without direct authority.

Key Responsibilities

• Revenue Process Design & Alignment: Map, optimise, and maintain end-to-end revenue workflows across lead, opportunity, onboarding, renewal, and expansion motions. Ensure tight commercial alignment between Sales and Customer Success, with clear ownership, SLAs, and handoffs. Proactively identify and eliminate bottlenecks to accelerate bookings, reduce churn, and improve NRR.
• Revenue Reporting, Forecasting & Data Integrity: Own the creation and accuracy of commercial dashboards, reporting on pipeline, bookings, renewals, and churn. Deliver high-confidence forecasts to Sales, CS, Finance, and the executive team, with clear drivers and risk analysis. Maintain data quality across CRM and revenue systems to ensure consistent numbers across teams and board-level reporting.
• Commercial Alignment & Cross-Functional Leadership: Act as the connective tissue across Sales, CS, Marketing, and Finance - bringing clarity, consistency, and shared KPIs. Run regular revenue reviews and ensure teams are operating with a single source of truth. Drive adoption of agreed targets, metrics, and commercial processes across all go-to-market functions.
• Tech Stack Ownership & Optimisation: Own and evolve the revenue technology stack (CRM, marketing automation, CS platforms). Assess, select, and implement tools that improve productivity, forecasting accuracy, and billing performance. Ensure strong adoption and best-practice usage to maximise system value.
• Operational Efficiency & Scalability: Streamline and automate manual processes to reduce friction and support scalable revenue growth. Build repeatable motions across sales cycles, onboarding, renewals, and expansion.
• Customer Success, Value Delivery & Retention: Partner with CS to monitor onboarding, product adoption, renewal cycles, and risk indicators. Use data to drive decisions that improve customer value, reduce churn, and increase expansion revenue.
• Commercial Insight & Billing Accuracy: Support CFO and Finance to ensure accurate billing, revenue recognition, and commercial reporting. Provide strategic insight on pricing, packaging, and commercial models based on data patterns and customer behaviour.

Key Skills & Experience

• Experience in revenue operations, sales operations, or commercial operations within a B2B SaaS environment.
• Strong analytical and data management skills; advanced user of CRM and reporting tools.
• Demonstrated ability to work cross-functionally and influence stakeholders at all levels.
• Hands-on approach, comfortable operating as a standalone contributor.
• Experience supporting both new business and customer success functions.
• Excellent communication, problem-solving, and organisational skills.

Measures of Success

• Predictability and accuracy of commercial forecasting and reporting.
• Achievement of New Business, NRR, and Gross Retention targets.
• Improved efficiency, clarity, and adoption of revenue processes.
• High cross-functional satisfaction and strong system/tool utilisation.
• Consistent alignment of commercial numbers across Sales, CS, and Finance.

Benefits You Can Enjoy

• 4.5 day working week (Half day every Friday- 1pm finish)
• 25 days holiday (with the option to buy up to an additional 5 days per year)
• Private single medical insurance
• Employee Assistance Programme
• Life Assurance (4x Salary)
• Enhanced Maternity and Paternity Pay
• Tech Scheme Loan (of up to £2,000 per year)
• Ride to Work Scheme
• Season Ticket Loan
• Dedicated annual company and team social budget

At Infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day. We are an equal opportunities employer. That means we will not discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is anonymised, and we do not see any of your personal details when we review your application. Infinity does not treat our hiring process as a box-ticking exercise; we are interested in team fit as well as technical fit. Even if you don’t meet all the requirements listed, get in touch—because we’d love to hear from you.

Our journey started in 2010 when we identified the need for a call-tracking product from years of experience managing paid search campaigns. Following growth and investment, we now have a presence across multiple locations, including San Francisco, London, and Baltimore. We continue to focus on delivering clear, reliable insights to help clients improve their digital performance.