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- Tasks: Manage customer portfolios and drive retention through proactive engagement.
- Company: Leading analytics and call-tracking service in the UK.
- Benefits: Flexible working options and a focus on continuous improvement.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 2+ years in account management and strong communication skills.
- Other info: Opportunity for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading analytics and call-tracking service in the United Kingdom is seeking a Customer Success Manager. In this role, you will manage your customer portfolio, ensuring retention and growth through proactive engagement.
Ideal candidates will have:
- 2+ years in account management
- Strong communication skills
- The ability to foster customer relationships
The position offers flexible working in Manchester or Reigate, with a focus on continuous improvement and customer advocacy.
Hybrid CSM for SaaS Growth & Renewals in Manchester employer: INFINITY TRACKING LIMITED
Contact Detail:
INFINITY TRACKING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid CSM for SaaS Growth & Renewals in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice your pitch! We should be ready to explain how our experience aligns with their needs, especially in customer success and account management. Keep it concise and impactful.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us top of mind and shows our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Hybrid CSM for SaaS Growth & Renewals in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your account management experience and any relevant achievements in customer retention and growth.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success. Share specific examples of how you've fostered relationships and driven results in previous roles, making it clear why you’d be a great fit for our team.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at INFINITY TRACKING LIMITED
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to SaaS. Understand how retention rates, churn rates, and customer lifetime value play into your role as a CSM. This knowledge will show that you’re not just familiar with the industry but also ready to drive growth.
✨Showcase Your Communication Skills
As a CSM, strong communication is crucial. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you resolved issues or fostered relationships. Practising these anecdotes will help you articulate your experience confidently during the interview.
✨Demonstrate Proactive Engagement
Think of specific instances where you took the initiative to engage with customers before they faced issues. Whether it was through regular check-ins or providing valuable insights, showcasing your proactive approach will resonate well with the interviewers looking for someone who can ensure customer retention and growth.
✨Research the Company’s Culture
Understanding the company’s values and culture is key. Look into their approach to customer advocacy and continuous improvement. During the interview, align your answers with their mission and demonstrate how you can contribute to their goals, making it clear that you’re a great fit for their team.
