At a Glance
- Tasks: Coordinate and schedule service activities for engineers, ensuring timely delivery and accurate record-keeping.
- Company: Dynamic company near Derby with a focus on operational excellence.
- Benefits: Competitive salary, structured growth opportunities, and a supportive work environment.
- Other info: Join a growing business with a focus on teamwork and efficiency.
- Why this job: Be the backbone of service operations and make a real difference in a busy environment.
- Qualifications: Experience in coordinating teams, strong organisational skills, and attention to detail.
The predicted salary is between 28000 - 35000 £ per year.
The Service Controller is responsible for the coordination, control, and administration of all service activity, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing. This is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities. The role is focused on operational control, not management or sales.
Core Responsibilities
- Engineer Scheduling & Coordination
- Manage and maintain engineer diaries
- Schedule Planned Preventative Maintenance (PPM) visits
- Coordinate reactive service calls and breakdowns
- Allocate work efficiently to maximise engineer utilisation
- Adjust schedules in real time based on operational requirements
- PPM & Service Delivery
- Ensure all PPM contracts are scheduled and delivered on time
- Monitor upcoming, due, and overdue service visits
- Maintain service compliance with contractual obligations
- Service Management System Control
- All service activity is managed through Joblogic.
- Create, update, and close all service jobs within the system.
- Ensure all job information is accurate and up to date.
- Track job progress from booking through to completion.
- Non-negotiable requirement: No service activity is to be managed outside of the system.
- Service Administration & Invoicing Preparation
- Ensure all engineer reports are received and recorded.
- Verify all jobs are complete and properly documented.
- Prepare completed jobs for invoicing.
- Maintain accurate service records and documentation.
- Customer Communication
- Book and confirm service appointments.
- Provide updates to customers where required.
- Act as the primary point of contact for service enquiries.
- Maintain professional and responsive communication at all times.
- Service Opportunity Coordination
- Record engineer-identified repair or upgrade opportunities.
- Pass all opportunities to the Service Sales function.
- Track progress through to scheduling where approved.
Role Boundaries
This role does NOT include: managing engineer performance (Operations Manager responsibility), sales, quoting, or upselling (Service Sales responsibility), department strategy or financial management.
Key Skills & Experience
- Essential
- Experience coordinating engineers or field-based teams.
- Strong organisational and scheduling ability.
- Experience using service management or scheduling systems.
- High level of accuracy and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong communication skills.
- Systems
- Experience with Joblogic or similar platforms is essential.
- Confident managing workflows, scheduling, and records within a system-driven environment.
- Desirable
- HVAC / air conditioning / building services experience.
- Facilities management or engineering coordination background.
- Experience managing PPM contracts.
Key Performance Indicators
- Engineer utilisation.
- On-time completion of PPM visits.
- Accuracy of Joblogic records.
- Time from job completion to invoicing readiness.
- No lost or unrecorded service activity.
Salary & Package
£28,000 - £35,000 depending on experience. Office-based role. Opportunity to join a growing and structured business.
Service Controller employer: Infinity Resource Solutions
Join a dynamic and growing company near Derby as a Service Controller, where you will play a vital role in ensuring efficient service delivery and operational excellence. With a strong focus on employee development, we offer a supportive work culture that values organisation and communication, alongside competitive salaries and opportunities for career progression. Experience the satisfaction of contributing to a structured business environment that prioritises both customer satisfaction and employee well-being.
Contact Details:
Infinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Controller role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and service management. Think about how you would handle real-life scenarios, especially those involving multiple priorities and tight deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenges of the Service Controller role.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in coordinating engineers or field-based teams. We want to see how your organisational skills shine through, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Service Controller role. Be sure to mention your experience with service management systems like Joblogic and how you can manage multiple tasks effectively.
Show Off Your Communication Skills:Since this role involves a lot of customer communication, make sure to highlight your strong communication skills in your application. We love candidates who can maintain professionalism while being responsive!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Infinity Resource Solutions
✨Know Your Stuff
Make sure you understand the core responsibilities of a Service Controller. Familiarise yourself with engineer scheduling, PPM visits, and service management systems like Joblogic. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or schedules. Use specific scenarios to illustrate how you kept everything on track, especially in a fast-paced environment.
✨Communicate Like a Pro
As the primary point of contact for service enquiries, your communication skills are crucial. Practice clear and professional responses to common customer queries. You might even want to role-play with a friend to get comfortable with handling different types of customer interactions.
✨Be Ready to Discuss Systems
Since experience with service management systems is essential, be prepared to talk about any similar platforms you've used. If you have experience with Joblogic, highlight it! Discuss how you managed workflows and maintained accurate records, as this will demonstrate your fit for the role.
