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- Tasks: Manage the service department, oversee engineers, and handle customer inquiries.
- Company: Join a leading commercial refrigeration and air conditioning company in Gloucester.
- Benefits: Enjoy a competitive salary, 27 days leave, pension contributions, and a company van.
- Why this job: Be part of a dynamic team, build customer relationships, and grow your career in HVAC.
- Qualifications: Relevant HVAC qualifications and proven management experience are essential.
- Other info: Opportunity for occasional remote work and travel.
The predicted salary is between 40000 - 50000 £ per year.
Company based in Gloucester
Salary from £40,000- £50,000 per year (depending on experience) Full-time, permanent
Location: Mainly office based with the requirement to visit customer sites and potential to work from home on occasions
Full Job Description:
- Day to Day Management of the Service Department and Engineers
- Dealing with Customer Enquiries and Requests for Breakdown/Service Call Outs
- Scheduling Planned Maintenance Activities
- Conducting Site Surveys, Preparing and Sending Quotes to Customers
- Supervising New Installation Works
- Recording and Updating Job Details on Service Software from Initial Job Allocation through to Ready for Invoicing and Handover to our Finance Department
- Managing Department Health & Safety Requirements including CDM Regulations, RAMS and Site Monitoring Visits
- Promote and Reinforce the Good Reputation of the Company
- Identify New Business and Customer Opportunities and Follow Up
About You:
- Relevant HVAC Qualifications (NVQ, F-GAS)
- Refrigeration & HVAC Technical Background and Knowledge
- Proven Service Management Experience
- Marine, Industrial and Commercial Systems Experience
- Proven Client Facing Customer Service Experience
- Leadership and Teamworking Skills
- Experience in Quote Preparation and Work Scheduling
- Excellent Verbal and Written Communication Skills
- Solid Working Knowledge of Excel and Word
- Full Clean UK Driving Licence
- Prepared to Travel and Work Away as Required for Short Periods
About My client:
Commercial Refrigeration and Air Conditioning, my client's office is located in Gloucester.
The client is Looking For:
They are looking for an experienced Refrigeration and AC Service Manager to proactively run and grow their Service Department. You will be responsible for the engineers, scheduling their workload and liaising with customers, ensuring timely responses and effective communications with them to satisfy their needs. The right candidate will have the ability to build trusted relationships with customers, deliver on their promises and support their team. They will also possess the drive to promote and grow this area of the business.
What they Are Offering:
- An annual salary from £40,000 to £50,000 depending on experience
- 27 days annual leave plus Bank Holidays
- Auto-Enrolment Pension Contributions
- Company Van
- Company Credit Card for Fuel Purchases
If this sounds like you please send CV ASAP.
Refrigeration Ops Manager employer: Infinity Resource Solutions
Contact Detail:
Infinity Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Refrigeration Ops Manager
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and trends. Being knowledgeable about current advancements in refrigeration and air conditioning will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network within the industry by attending relevant trade shows or local events. Building connections with professionals in the HVAC field can lead to valuable insights and potential job opportunities that may not be advertised.
✨Tip Number 3
Prepare to discuss your leadership and team management experiences in detail. Since the role involves managing engineers and scheduling workloads, having specific examples ready will demonstrate your capability to handle the responsibilities effectively.
✨Tip Number 4
Research the company’s reputation and recent projects. Understanding their values and successes will allow you to tailor your conversations and show how you can contribute to their growth and maintain their good reputation.
We think you need these skills to ace Refrigeration Ops Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant HVAC qualifications and service management experience. Emphasise your technical background in refrigeration and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your client-facing customer service experience and your ability to build trusted relationships. Mention specific examples of how you've successfully managed teams or projects in the past.
Highlight Key Skills: In your application, clearly outline your skills in scheduling, quote preparation, and communication. Use bullet points for clarity and ensure you mention your proficiency in Excel and Word.
Show Enthusiasm for the Role: Convey your passion for the refrigeration and air conditioning industry in your application. Explain why you're excited about the opportunity to grow the service department and how you can contribute to the company's reputation.
How to prepare for a job interview at Infinity Resource Solutions
✨Showcase Your Technical Knowledge
Make sure to highlight your relevant HVAC qualifications and technical background during the interview. Be prepared to discuss specific refrigeration and HVAC systems you've worked with, as this will demonstrate your expertise and suitability for the role.
✨Emphasise Leadership Skills
Since the role involves managing a team of engineers, it's crucial to showcase your leadership and teamworking skills. Share examples of how you've successfully led teams in the past and how you handle challenges within a team environment.
✨Prepare for Customer Interaction Scenarios
Given the client-facing nature of the position, be ready to discuss your experience in dealing with customer enquiries and service requests. Prepare scenarios where you've effectively resolved customer issues or built strong relationships with clients.
✨Demonstrate Organisational Skills
The role requires scheduling maintenance activities and managing job details. Highlight your organisational skills by discussing how you prioritise tasks and manage workloads efficiently, perhaps by sharing specific tools or methods you use to stay organised.
