At a Glance
- Tasks: Lead and develop service operations in the Fire and Security sector.
- Company: Dynamic company focused on exceptional service delivery and customer satisfaction.
- Benefits: Competitive salary, company vehicle, pension scheme, and ongoing professional development.
- Other info: Join a progressive team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences and leading high-performing teams.
- Qualifications: Proven leadership experience in service delivery and strong technical knowledge in fire and security.
My client are seeking an experienced and progressive Service Delivery Manager to lead and develop their service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development.
The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice.
Key Responsibilities:- Lead the day-to-day delivery of maintenance, reactive service, and small works activities.
- Ensure service delivery meets contractual obligations, compliance requirements, and customer expectations.
- Monitor and improve key performance indicators including SLA compliance, first-time fix rates, engineer utilisation, response times, and customer satisfaction.
- Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability.
- Work closely with scheduling, technical support, and engineering teams to optimise service delivery performance.
- Build and maintain strong relationships with key customers and stakeholders.
- Act as an escalation point for significant customer issues, ensuring prompt and effective resolution.
- Conduct regular service reviews with customers, presenting performance data and improvement plans.
- Champion a customer-first culture throughout the organisation.
- Identify opportunities to enhance customer experience and increase customer retention.
- Lead, motivate, and develop a team of service engineers, supervisors, and support personnel.
- Create a high-performance culture focused on accountability, collaboration, and continuous learning.
- Coach and mentor team members to support professional development and career progression.
- Promote employee engagement, wellbeing, and retention.
- Foster strong communication and teamwork across all operational departments.
- Understand and manage service delivery costs, margins, and operational efficiencies.
- Support the identification and delivery of upselling and contract growth opportunities.
- Work collaboratively with sales and account management teams to maximise customer value.
- Ensure resources are effectively deployed to achieve operational and financial objectives.
- Contribute to budgeting, forecasting, and business planning activities.
- Provide technical leadership and guidance on fire and security systems, including but not limited to: Fire Detection and Alarm Systems, CCTV Systems, Access Control Systems, Intruder Alarm Systems, Emergency Voice Communication Systems, Electronic Article Surveillance (EAS) Systems.
- Support complex fault diagnosis and problem resolution.
- Ensure technical compliance with relevant industry standards and regulations.
- Promote the adoption of new technologies, digital platforms, and innovative service solutions.
- Proven experience in a Service Delivery Manager, Service Manager, Operations Manager, or similar leadership role.
- Strong technical background within the Fire and Security industry.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrable experience leading, developing, and motivating service teams.
- Strong customer service orientation with a genuine commitment to delivering outstanding customer experiences.
- Commercial awareness with the ability to balance customer satisfaction and business objectives.
- Experience managing service performance through KPI reporting and data analysis.
- Strong problem-solving and decision-making skills.
- Proficient with modern service management platforms and Microsoft Office applications.
- Full UK driving licence.
- Experience with field service management systems such as Uptick or similar platforms.
- Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, NSI, or other relevant industry standards.
- Project management or leadership qualifications.
- Experience managing national or multi-site customer accounts.
The successful candidate will be an exceptional communicator who builds trust and credibility at all levels, a collaborative leader who inspires and develops high-performing teams, customer-focused and passionate about service excellence, commercially minded and results-driven, organised, resilient, and able to perform in a fast-paced environment, proactive, innovative, and committed to continuous improvement, and comfortable using technology and data to drive better business outcomes.
What Success Looks Like:- Improve service delivery performance against agreed KPIs.
- Increase customer satisfaction and retention levels.
- Enhance engineer engagement and team performance.
- Deliver measurable operational efficiencies.
- Strengthen service profitability while maintaining exceptional customer outcomes.
- Contribute to the ongoing development of a modern, technology-enabled service organisation.
- Competitive salary
- Company vehicle or car allowance
- Pension scheme
- Bonus opportunity
- Ongoing professional development
- Career progression opportunities
If you are a progressive service leader with strong technical expertise and a passion for delivering outstanding customer experiences, we would welcome your application.
Benefits:- Casual dress
- Company car
- Cycle to work scheme
- On-site parking
- Sick pay
Work Location: In person
If this sounds like you please send George your cv in the first instance.
Fire and Security Manager in Mansfield employer: Infinity Resource Solutions
Join a forward-thinking company in Mansfield that prioritises employee growth and development, offering a competitive salary and a comprehensive benefits package including a company vehicle, pension scheme, and ongoing professional development. With a strong focus on customer satisfaction and a collaborative work culture, this role as Fire and Security Manager provides the opportunity to lead high-performing teams while driving continuous improvement in service delivery.
Contact Details:
Infinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire and Security Manager in Mansfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Fire and Security sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery approach and think about how your experience aligns with their needs. We want you to shine, so practice common interview questions and come armed with examples of your past successes in service management.
✨Tip Number 3
Showcase your technical skills! Be ready to discuss your knowledge of fire and security systems in detail. Whether it’s fire detection or CCTV systems, we want to see your passion and expertise. Bring along any certifications or training that highlight your qualifications.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Fire and Security Manager in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Fire and Security Manager role. Highlight your relevant experience, especially in service delivery and team leadership, to show us you’re the perfect fit.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your technical knowledge and customer service orientation. We want to see how you’ve made a difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background aligns with our mission at StudySmarter. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Infinity Resource Solutions
✨Know Your Fire and Security Systems
Make sure you brush up on your technical knowledge of fire and security systems. Be prepared to discuss specific systems like CCTV, access control, and fire detection. This will show that you’re not just a leader but also technically savvy, which is crucial for the role.
✨Demonstrate Leadership Skills
Think of examples where you've successfully led a team or improved service delivery. Highlight your experience in motivating teams and driving performance. This will help you showcase your ability to create a high-performance culture, which is key for this position.
✨Prepare for Customer Relationship Questions
Expect questions about how you handle customer relationships and resolve issues. Have some anecdotes ready that demonstrate your customer-first approach and how you've enhanced customer satisfaction in previous roles.
✨Show Your Commercial Awareness
Be ready to discuss how you balance customer satisfaction with business objectives. Talk about your experience managing service performance through KPIs and how you’ve contributed to operational efficiencies. This will highlight your commercial mindset, which is essential for the role.
