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- Tasks: Coordinate and manage service activities, ensuring timely delivery and accurate record-keeping.
- Company: Dynamic HVAC specialist focused on energy-efficient solutions.
- Benefits: Competitive salary, structured growth opportunities, and a supportive office environment.
- Why this job: Be the backbone of service operations and make a real impact in a growing company.
- Qualifications: Experience in coordinating teams, strong organisational skills, and attention to detail.
- Other info: Fast-paced role with opportunities for career advancement.
The predicted salary is between 28000 - 35000 £ per year.
Company based near Derby
Department: Service & Maintenance
Reporting To: Operations Manager
Location: Office-based – Derbyshire
Role Overview: The Service Controller is responsible for the coordination, control, and administration of all service activity, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing. This is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities. The role is focused on operational control, not management or sales.
Core Responsibilities:
- Engineer Scheduling & Coordination
- Manage and maintain engineer diaries
- Schedule Planned Preventative Maintenance (PPM) visits
- Coordinate reactive service calls and breakdowns
- Allocate work efficiently to maximise engineer utilisation
- Adjust schedules in real time based on operational requirements
- Ensure all PPM contracts are scheduled and delivered on time
- Monitor upcoming, due, and overdue service visits
- Maintain service compliance with contractual obligations
- All service activity is managed through Joblogic.
- Create, update, and close all service jobs within the system
- Ensure all job information is accurate and up to date
- Track job progress from booking through to completion
- Non-negotiable requirement: No service activity is to be managed outside of the system.
- Ensure all engineer reports are received and recorded
- Verify all jobs are complete and properly documented
- Prepare completed jobs for invoicing
- Maintain accurate service records and documentation
- Book and confirm service appointments
- Provide updates to customers where required
- Act as the primary point of contact for service enquiries
- Maintain professional and responsive communication at all times
- Record engineer-identified repair or upgrade opportunities
- Pass all opportunities to the Service Sales function
- Track progress through to scheduling where approved
Role Boundaries: This role does NOT include:
- Managing engineer performance (Operations Manager responsibility)
- Sales, quoting, or upselling (Service Sales responsibility)
- Department strategy or financial management
Key Skills & Experience:
- Essential
- Experience coordinating engineers or field-based teams
- Strong organisational and scheduling ability
- Experience using service management or scheduling systems
- High level of accuracy and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Strong communication skills
- Experience with Joblogic or similar platforms is essential
- Confident managing workflows, scheduling, and records within a system-driven environment
- HVAC / air conditioning / building services experience
- Facilities management or engineering coordination background
- Experience managing PPM contracts
Key Performance Indicators:
- Engineer utilisation
- On-time completion of PPM visits
- Accuracy of Joblogic records
- Time from job completion to invoicing readiness
- No lost or unrecorded service activity
Salary & Package:
- £28,000 – £35,000 depending on experience
- Office-based role
- Opportunity to join a growing and structured business
Important: This is not a passive administrative role. My client is looking for someone who can take control, maintain structure, and ensure nothing is missed. If this sounds like you please send George your CV in the first instance.
Service Controller in Derby employer: Infinity Resource Solutions
Contact Detail:
Infinity Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Derby
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Controller role. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and service management. Think about how you would handle real-life scenarios they might throw at you. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career with us.
We think you need these skills to ace Service Controller in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in coordinating engineers or field-based teams. We want to see how your skills match the role of Service Controller, so don’t be shy about showcasing your organisational abilities!
Show Off Your Systems Knowledge: Since we use Joblogic for service management, it’s a good idea to mention any experience you have with this platform or similar systems. We love candidates who are confident in managing workflows and scheduling within a system-driven environment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your past experiences and how they relate to the responsibilities of the Service Controller role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Infinity Resource Solutions
✨Know Your Stuff
Make sure you understand the core responsibilities of a Service Controller. Familiarise yourself with engineer scheduling, service management systems like Joblogic, and the importance of accurate record-keeping. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to discuss specific examples from your past experiences where you successfully managed multiple tasks or coordinated teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Communicate Like a Pro
As a Service Controller, you'll be the main point of contact for service enquiries. Practice clear and professional communication during your interview. You might even want to prepare a few questions to ask the interviewer about their customer communication strategies to demonstrate your interest.
✨Be Ready for Real-Time Problem Solving
This role involves adjusting schedules based on operational needs, so be prepared for situational questions that test your problem-solving skills. Think of scenarios where you had to make quick decisions under pressure and how you handled them. This will showcase your ability to thrive in a fast-paced environment.