Air Conditioning Technical Manager

Job Title: Air Conditioning and Refrigeration Technical Manager

Reports To: Managing Director

Direct Reports: TBA

Salary Range: £50,000.00 – £60,000.00

Hours: 9am – 5pm, Monday to Friday.

Position Summary

The Air Conditioning and Refrigeration Technical Manager is a pivotal role, providing technical expertise, leadership, and operational oversight for the installation, maintenance, and servicing of air conditioning systems. The position combines hands‑on technical problem solving with strategic management, ensuring projects are completed to the highest standards, teams are well‑supported, and clients receive exceptional service.

Key Responsibilities

Technical Support & Expertise

Provide expert advice and troubleshooting support to engineers, clients, on all air conditioning systems (split, multi‑split, VRF, VRV, chillers).

Assist with system design, fault diagnosis, and repair procedures.

Offer guidance on correct installation, commissioning, maintenance, and operational best practices.

Product Knowledge & Industry Awareness

Maintain up‑to‑date knowledge of air conditioning products, specifications, applications, and limitations.

Keep informed of emerging technologies, regulations (including F‑Gas), and industry best practices.

Recommend new products or solutions to improve service delivery.

Project Management

• Oversee the technical aspects of projects, ensuring they are delivered on time, within budget, and to quality standards.
• Coordinate with other departments (e.g. Service / Accounts) for seamless project delivery.
• Manage technical documentation, drawings, and compliance records.

Team Leadership & Development

• Lead, mentor, and motivate engineers and technicians, promoting continuous learning and skills development.
• Conduct performance reviews, identify training needs, and organise upskilling opportunities.

Quality Assurance & Compliance

• Ensure all work meets company policies, safety regulations, and industry best practices.
• Conduct site inspections and monitor service delivery to maintain consistent quality standards.
• Implement corrective actions where deficiencies are identified.

Client Relations & Customer Service

• Build and maintain strong relationships with clients, understanding their needs and expectations.
• Handle technical inquiries, resolve complaints, and ensure high levels of customer satisfaction.

Warranty Management

• Oversee the warranty process, authorise warranty replacements and labour allowances, and monitor claim trends.
• Investigate warranty issues and work with suppliers / manufacturers to resolve problems and implement preventive measures.

Commercial Awareness & Operational Efficiency

• Monitor project budgets, cost control measures, and profitability targets.
• Identify opportunities for operational improvements and efficiency gains.
• Assist in tendering, quoting, and technical evaluations for potential projects.

Essential Skills & Qualifications

• Extensive knowledge of air conditioning systems, fault finding, design, and installation.
• Engineering background with relevant qualifications (NVQ Level 2 or 3, City & Guilds 2079 F‑Gas certification, or equivalent). Time served will be considered with references.
• Proven track record in team leadership and technical management.
• Strong communication skills — verbal, written, and interpersonal.
• Excellent problem‑solving and decision‑making ability.
• Competence in project planning, organisation, and delivery.
• Strong customer service focus.
• Commercial and financial awareness.
• Full UK driving licence.

Desirable

• IOSH or NEBOSH Health & Safety certification.
• Experience in Building Management Systems (BMS).
• Experience working with large‑scale HVAC projects.
• CAD experience preferred

Salary

Competitive, based on experience

Benefits

Company vehicle and telephone, pension, healthcare, training opportunities, on road allowances.

If this sounds like you, please send George your cv in the first instance for discrete discussion