At a Glance
- Tasks: Manage customer service requests and schedule field engineers for efficient operations.
- Company: Join a dynamic team in Peterborough with a focus on excellent customer service.
- Benefits: Competitive salary, 24 days annual leave, and remote work after probation.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be the backbone of customer support and make a real difference in service delivery.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 29000 - 30000 £ per year.
Our Peterborough based client is looking for a highly organised Service Desk Controller to join them on a full-time permanent basis, working Monday to Friday working 40 hours per week, between the hours of 7:30 am – 5 pm on a rota basis.
Opportunity to work from home, 1 day per week after successful probation.
As a Service Desk Controller, you'll be responsible for handling customer service requests, scheduling field engineers, coordinating parts, and ensuring maintenance and breakdown calls are managed efficiently to deliver excellent customer service.
Key Responsibilities for the Service Desk Controller Handle customer enquiries by phone and email.
Schedule field engineers and manage daily workloads.
Coordinate service calls, parts orders and job planning.
Raise invoices and maintain accurate service records.
Follow up quotations and ensure high levels of customer satisfaction.
Experienced needed for the Service Desk Controller Experience in service coordination, engineer scheduling or workshop planning..
Excellent organisational, communication and IT skills.
Able to prioritise workloads and work effectively under pressure.
A positive, customer-focused team player with strong attention to detail.
Benefits In return, our client is offering a starting salary of up to £34,000 depending on experience, 24 days annual leave plus p...
Service Desk Controller in Peterborough employer: Infinity Recruitment Consultancy Ltd
Join a forward-thinking company in Huntingdon as a SHE Advisor, where your expertise will be valued and your contributions will directly impact safety performance across the business. With a supportive work culture that prioritises employee growth through training opportunities and career progression, you will enjoy a competitive salary, generous benefits including a company car and 28 days annual leave, and a vibrant environment that fosters continuous improvement and teamwork.
Contact Details:
Infinity Recruitment Consultancy Ltd Recruitment Team
