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- Tasks: Gain hands-on experience in HR and customer service while supporting a friendly team.
- Company: Established client in St Ives with a welcoming culture.
- Benefits: Starting salary of £14,526.20, 33 days holiday, and private healthcare.
- Why this job: Kickstart your career in HR with clear progression opportunities and valuable qualifications.
- Qualifications: GCSE Maths and English, customer service experience, and a keen interest in HR.
- Other info: Immediate interviews available; dynamic role with varied responsibilities.
Our established client based in St Ives is looking to recruit a new member to their friendly team as a Customer Service / HR Apprentice. This is a full-time, permanent role, offering the opportunity to gain a Level 2 Customer Service qualification while working Monday to Friday, 08:30 - 17:00 (with one day per week finishing at 16:30).
As a Customer Service & HR Apprentice, you will gain hands-on experience across HR administration, reception support, customer service, and general business administration. This role provides an excellent foundation for someone looking to start their career, with clear opportunities to progress into further HR qualifications. The position is varied and fast-paced, offering exposure to multiple areas of the business while supporting both HR and front-of-house operations.
Key Duties as a Customer Service / HR Apprentice will include:
- Provide reception cover, including answering and directing incoming calls, welcoming visitors, and assisting with website enquiries.
- Support HR administration tasks such as absence and holiday records, payroll-related paperwork, interview scheduling, and general HR support.
- Deliver a high standard of customer service to both internal and external contacts, handling enquiries professionally via phone, email, and face-to-face.
- Assist with the coordination of interviews, internal meetings, training sessions, exhibitions, career fairs, and roadshows.
- Help maintain a tidy and well-organised office environment, including preparing and sending samples and correspondence.
- Accurately logging information, producing basic reports, and keeping records up to date.
- Effectively balance day-to-day responsibilities with apprenticeship study, actively developing knowledge of the business, products, and HR practices.
To be considered for the Customer Service / HR Apprentice role you will need:
- Hold a minimum of Grade 4 / C in GCSE Maths and English (or equivalent).
- Have some previous customer service experience.
- Hold a full driving licence and have access to your own transport, due to the location.
- Have a keen interest in developing a career in HR.
- Be computer literate, with confidence using email, internet, and MS Office.
Benefits:
- Starting salary £14,526.20.
- Full product training is offered.
- 33 days holiday including public holidays.
- Private healthcare scheme.
- Career progression.
Immediate interviews available for successful suitable applicants. Send your CV for consideration.
HR / Customer Service Apprentice employer: Infinity Recruitment Consultancy Limited
Contact Detail:
Infinity Recruitment Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR / Customer Service Apprentice
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and feel good in what you wear. First impressions matter, and showing up looking sharp can set a positive tone for the rest of the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace HR / Customer Service Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service / HR Apprentice role. Highlight any previous customer service experience and relevant qualifications, like your GCSEs in Maths and English.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re keen on starting a career in HR. Keep it friendly and professional, just like us at StudySmarter!
Show Off Your Skills: Don’t forget to mention your computer literacy and any experience with MS Office. We want to see that you’re comfortable using technology, as it’s a big part of the job. Be specific about your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Infinity Recruitment Consultancy Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service / HR Apprentice role. Familiarise yourself with the key duties listed in the job description, such as reception cover and HR administration tasks. This will help you demonstrate your enthusiasm and readiness to take on the responsibilities.
✨Showcase Your Customer Service Skills
Since previous customer service experience is a must, be prepared to share specific examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to assist someone or resolved a tricky situation. This will show that you can deliver the high standard of service they expect.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising your answers to common interview questions can help you feel more confident and articulate during the actual interview. Focus on clear communication, as this is crucial for both customer service and HR roles.
