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- Tasks: Support a busy team by processing information and handling customer queries.
- Company: Dynamic financial services firm based in Swansea with a supportive culture.
- Benefits: Starting salary up to £24,400, 25 days leave, and professional qualification support.
- Why this job: Join a growing team and develop your skills in a vibrant office environment.
- Qualifications: Experience in customer service and proficiency in Excel required.
- Other info: Enjoy social events and excellent career progression opportunities.
Our superb client based in Swansea is seeking an experienced Customer Services Administrator from within the financial services sector to support their busy and growing team working 9.00am-5.30pm Monday to Friday in a fully office-based position.
As Customer Services Administrator, you will process information, update company systems, check application information ready for submission, deal with queries and all supporting administrative duties.
To be considered for the role of Customer Services Administrator, you will have a background of telephone-based customer service, be able to use Excel, and have administrative experience. You will ideally have worked within financial services previously although not essential and will have excellent attention to detail and strong communication skills.
In return, for the role of Customer Services Administrator, our client is offering a starting salary of up to £24,400, 25 days paid annual leave plus bank holidays, professional qualification support, pensions, social events and much more.
Send your CV now for consideration.
Customer Services Administrator in Gorseinon employer: Infinity Recruitment Consultancy Limited
Contact Detail:
Infinity Recruitment Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Gorseinon
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Services Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your Excel skills! Brush up on your Excel knowledge and be ready to demonstrate how you've used it in previous roles. Maybe even prepare a quick example of how you’ve organised data or improved processes in the past.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for talented individuals like you to join our client’s growing team!
We think you need these skills to ace Customer Services Administrator in Gorseinon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Attention to Detail: Since this role requires excellent attention to detail, include examples in your application that demonstrate this skill. We love candidates who can spot the little things that matter!
Keep It Professional Yet Friendly: When writing your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can communicate well, so let your personality shine through while keeping it appropriate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Infinity Recruitment Consultancy Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the financial services sector. Familiarise yourself with common terms and processes, as well as the specific services offered by the company. This will show that you're genuinely interested and prepared.
✨Excel at Excel
Since the role requires proficiency in Excel, it’s a good idea to practice using it before your interview. Be ready to discuss how you've used Excel in previous roles, whether it's for data entry, creating reports, or managing customer information.
✨Communication is Key
Strong communication skills are essential for a Customer Services Administrator. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. You might even want to prepare examples of how you've effectively handled customer queries in the past.
✨Attention to Detail Matters
Given the nature of the job, attention to detail is crucial. Prepare to discuss situations where your attention to detail made a difference, whether it was catching an error in a document or ensuring accurate data entry. This will highlight your suitability for the role.
