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- Tasks: Be the first point of contact for clients, managing claims from start to finish.
- Company: Join a successful local business in Peterborough that's expanding and thriving.
- Benefits: Enjoy a salary up to £25,000, pension scheme, bonuses, and free onsite parking.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: Previous experience in customer service or claims, with strong English and MS Office skills.
- Other info: This is a fully office-based role, Monday to Friday, with opportunities for career progression.
The predicted salary is between 18000 - 30000 £ per year.
Our client, a local successful business based in Peterborough, is currently expanding and actively seeking a dedicated Customer/Claims Support Advisor to join their small professional team.
This is a fully office-based position working Monday to Friday 8.45am - 5.15pm.
In this Customer/Claims Support Advisor role, you will be the first point of contact for clients. You will provide exceptional customer service and relationship management for your clients. In this busy role, you will be involved in all stages of the claims process from first notification through to settlement. This will include dealing with queries, working closely with internal and external stakeholders, updating, and accurately recording information on internal systems and client records, providing updates throughout the process to your clients. You will manage your workload and diary effectively whilst upholding industry standards, dealing with complaints and escalating as required.
The ideal candidate for this position will be able to demonstrate previous experience from working within a Customer Service/Claims environment, ideally within insurance, and possess exceptional written and spoken English with a proficiency in MS Office. You will be able to demonstrate an enthusiasm for maintaining a high standard of work and be an excellent team player whilst demonstrating a willingness to learn.
A great package is on offer including a starting salary of up to £25,000, pension scheme, attendance bonus, rewards & discount schemes, opportunities to progress, and free onsite parking.
Further details of this role are available on application. To apply, please submit your current CV. Interviews will be held as CVs are reviewed.
Customer/Claims Support Advisor employer: Infinity Recruitment Consultancy Limited
Contact Detail:
Infinity Recruitment Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer/Claims Support Advisor
✨Tip Number 1
Familiarise yourself with the claims process in the insurance industry. Understanding the stages from notification to settlement will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Be prepared to share examples of how you've successfully resolved issues in previous roles.
✨Tip Number 3
Showcase your proficiency in MS Office by mentioning specific tools or features you’ve used in past jobs. This will demonstrate your ability to manage records and information effectively.
✨Tip Number 4
Research the company culture of the business in Peterborough. Tailoring your conversation to align with their values can make a strong impression during your interview.
We think you need these skills to ace Customer/Claims Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Use specific examples that demonstrate your skills in managing client relationships and resolving queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in a similar environment and how it has prepared you for this position.
Highlight Key Skills: Emphasise your proficiency in MS Office and your exceptional written and spoken English. These are crucial for the Customer/Claims Support Advisor role, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Infinity Recruitment Consultancy Limited
✨Showcase Your Customer Service Skills
As a Customer/Claims Support Advisor, you'll be the first point of contact for clients. Be prepared to discuss your previous customer service experience and how you've handled challenging situations. Use specific examples to demonstrate your ability to provide exceptional service.
✨Familiarise Yourself with the Claims Process
Understanding the claims process is crucial for this role. Research common claims scenarios and be ready to explain how you would manage them. This shows your enthusiasm for the position and your willingness to learn.
✨Highlight Your Communication Skills
Exceptional written and spoken English is essential. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to demonstrate your communication skills.
✨Demonstrate Teamwork and Adaptability
This role requires working closely with internal and external stakeholders. Be ready to share examples of how you've successfully collaborated with others in past roles and how you adapt to changing circumstances or feedback.
