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- Tasks: Be the first point of contact for clients, managing claims from start to finish.
- Company: Join a successful local business in Peterborough that's expanding and thriving.
- Benefits: Enjoy a salary up to £26,000, pension scheme, bonuses, and free onsite parking.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: Previous experience in customer service or claims, with strong English and MS Office skills required.
- Other info: Interviews will be held as CVs are reviewed, so apply early!
The predicted salary is between 15600 - 26000 £ per year.
Our client, a local successful business based in Peterborough, is currently expanding and actively seeking a dedicated Claims Handler / Customer Service Advisor to join their small professional team. This is a fully office-based position working Monday to Friday 8.45am - 5.15pm.
In this Claims Handler / Customer Service Advisor role, you will be the first point of contact for clients. You will provide exceptional customer service and relationship management for your clients. In this busy role, you will be involved in all stages of the claims process from first notification through to settlement. This will include:
- Dealing with queries
- Working closely with internal and external stakeholders
- Updating and accurately recording information on internal systems and client records
- Providing updates throughout the process to your clients
You will manage your workload and diary effectively whilst upholding industry standards, dealing with complaints and escalating as required.
The ideal candidate for this position will be able to demonstrate previous experience from working within a Customer Service/Claims environment, ideally within insurance, and possess exceptional written and spoken English with a proficiency in MS Office. You will be able to demonstrate an enthusiasm for maintaining a high standard of work and be an excellent team player whilst demonstrating a willingness to learn.
A great package is on offer including a starting salary of up to £26,000, pension scheme, attendance bonus, rewards & discount schemes, opportunities to progress, and free onsite parking.
Further details of this role are available on application. To apply, please submit your current CV. Interviews will be held as CVs are reviewed.
Claims Handler employer: Infinity Recruitment Consultancy Limited
Contact Detail:
Infinity Recruitment Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the claims process in the insurance industry. Understanding the stages from notification to settlement will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Be prepared to share examples of how you've successfully managed difficult situations in previous roles.
✨Tip Number 3
Highlight your proficiency in MS Office during conversations. Being able to demonstrate your skills with specific examples can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for teamwork and learning. Prepare to discuss how you've contributed to team success in past roles and your eagerness to grow within the company.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Use specific examples that demonstrate your skills in managing client relationships and resolving queries.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in a similar environment and how it has prepared you for this position.
Highlight Key Skills: Emphasise your proficiency in MS Office and your exceptional written and spoken English. These are crucial for the Claims Handler role, so make sure they stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Infinity Recruitment Consultancy Limited
✨Know the Claims Process
Familiarise yourself with the claims process, especially in the insurance sector. Be prepared to discuss how you would handle different stages of a claim and any relevant experiences you've had in previous roles.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share examples of how you've provided exceptional customer service in the past. Highlight your ability to manage complaints and maintain positive relationships.
✨Demonstrate Teamwork
As a Claims Handler, you'll need to work closely with both internal and external stakeholders. Prepare to discuss instances where you've successfully collaborated with others to achieve a common goal.
✨Be Proficient with Technology
Ensure you're comfortable using MS Office and any other relevant software. You might be asked about your experience with data entry or managing client records, so be ready to discuss your technical skills.
