At a Glance
- Tasks: Deliver top-notch customer service and assist with administrative tasks in a supportive team.
- Company: Established client in Peterborough with a friendly and collaborative work culture.
- Benefits: 29 days holiday, pension scheme, attendance bonus, and ongoing training opportunities.
- Other info: Enjoy a supportive environment with great career development and wellbeing support.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 24000 - 27800 £ per year.
An exciting opportunity has arisen for our established Peterborough based client for a Customer Support Administrator to join their growing team in Peterborough. This office-based role is perfect for someone who enjoys delivering excellent customer service, and has strong administrative skills. Working Monday to Friday 8.45 – 5.15pm.
Working as part of a supportive team, you will play an important role in assisting customers over the telephone, coordinating information between departments, maintaining accurate records, and ensuring every customer receives a positive experience.
Key Responsibilities for the Customer Support Administrator role will include:
- Responding to customer enquiries via telephone and email in a professional and helpful manner.
- Working closely with internal teams to ensure customer cases are progressed efficiently.
- Maintaining accurate customer records and updating internal systems.
- Processing and managing documentation, including digital record administration.
- Organising and prioritising your workload to meet service standards and deadlines.
- Assisting with the resolution of customer concerns and escalating issues when appropriate.
To be considered for this Customer Support Administrator role:
- Previous experience in customer service, administration, insurance, financial services, or a similar office-based role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills and attention to detail.
- A professional and customer-focused approach.
- Good IT skills and confidence using databases and internal systems.
- The ability to manage multiple tasks and work effectively within a team environment.
What is on offer for this Customer Support Administrator role:
- 29 days holiday including bank holidays increasing with length of service
- Company pension scheme
- Attendance bonus
- Free worldwide multi-trip travel insurance
- Ongoing training and career development opportunities
- Wellbeing support and employee discount scheme
- Friendly and supportive working environment + other great benefits
Customer Support Administrator in Cambridge employer: Infinity Recruitment Consultancy Limited
Join a thriving team in Peterborough where your contributions as a Customer Support Administrator will be valued and recognised. With a strong emphasis on employee wellbeing, ongoing training, and a supportive work culture, this role offers not just a job but a pathway to career growth and development. Enjoy generous holiday allowances, a company pension scheme, and unique benefits like free worldwide travel insurance, making this an excellent place for those seeking meaningful employment.
Contact Details:
Infinity Recruitment Consultancy Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Infinity Recruitment Consultancy Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Infinity Recruitment Consultancy Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Infinity Recruitment Consultancy Limited:Your cover letter is your chance to shine! Tell us why you want to work at Infinity Recruitment Consultancy Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Infinity Recruitment Consultancy Limited!
How to prepare for a job interview at Infinity Recruitment Consultancy Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
