Customer Services Director in Cambridge

Are you an experienced Customer Service Director seeking a brand-new challenge? Do you have a strong understanding of sales processes too? This is a superb opportunity to join a great organisation over the coming months with an expected start date of Spring 2027. Our superb client based on the outskirts of Cambridge is seeking a Customer Service Director to join them on a full-time permanent basis working 8.30am – 5.30pm Monday to Friday. As Customer Service Director, you will be responsible for:- * Leading an established sales and customer service team, coaching and mentoring your direct reports, setting departmental targets and KPI’s, recruitment and selection of your team, performance management, 121’s and appraisals. * Manage strategic customer relationships and how to maximise customer revenue, whilst maintaining high levels of customer service at all times. * Continuous improvement of the customer experience, compiling customer feedback and customer satisfaction to improve processes * New customer acquisition and onboarding of new customer accounts into the organisation * Preparing sales forecasts, developing the sales and customer service strategy for the organisation, establishing a strong sales pipeline and effective customer retention. * Monitor competitor activities to ensure the business remains competitive * Implementing the sales and customer service strategies for the business. * Managing complaints from receipt through to resolution within the department, giving feedback to internal teams to ensure procedural changes where required. * Reviewing commercial pricing and strategy * Attending off-site customer meetings to review / negotiate contracts, attending events and networking opportunities * Work with marketing to ensure sales and customer service are fully aligned with the brand vision, supporting sales campaigns. * And all other associated duties for a position of this level. To be considered for the role of Customer Services Director, you will have a strong background in sales and customer service leadership at an appropriate level. You will thrive on delivering revenue targets and growth, be able to develop sales & customer service strategies and lead an experienced team, with strong commercial and analytical decision-making skills. You will be articulate and have exceptional presentation and communication skills. In return, for the role of Customer Services Director, you will receive a salary of c£120,000, car allowance / company car, pension, 33 days holiday inclusive of bank holidays, private healthcare and much more. Send your CV now for consideration. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data