We are looking for an experienced Test Manager/Test Lead to lead end-to-end test delivery, test assurance, quality governance, automation and AI adoption across a major Contact Centre and Telephony Transformation programme.
This role will be responsible for driving testing strategy, execution and governance across a complex ecosystem including Vodafone Voice Network, Cisco Contact Centre (VCC), Cisco Finesse, VONE-C, Jabber, Microsoft Teams Calling (Direct Routing), IVR, Verint, NICE WFM, eGain Webchat, Call Miner, Tiger Prism, Dubber, Qualtrics and associated policy and claims platforms.
Essential Skills & Experience :
- Proven experience as a Test Manager/Test Lead delivering large-scale Contact Centre, Telephony or Customer Service Transformation programmes.
- Strong expertise in Test Governance, Test Assurance, Risk Management and End-to-End Test Delivery.
- Experience with Cisco Contact Centre technologies, Microsoft Teams Calling and IVR platforms.
- Strong understanding of Contact Centre integrations including recording, workforce management, webchat and reporting solutions.
- Experience implementing test automation frameworks and continuous testing practices.
- Knowledge of AI adoption within testing and customer service environments.
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Test Manager/Test Lead -Contact Centre & AI employer: Infinity Quest
As a Senior SAP Consultant at our company, you will thrive in a dynamic and supportive remote work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to lead innovative projects that make a real impact on our clients' success. Join us to advance your career while working with cutting-edge technologies and a team of dedicated professionals committed to excellence.
