At a Glance
- Tasks: Manage key accounts and drive client satisfaction in the European market.
- Company: Dynamic company focused on software and services sales.
- Benefits: Competitive salary, career growth, and opportunities to work with top clients.
- Other info: Join a collaborative team with exposure to the EMEA region.
- Why this job: Be a trusted advisor and make a real impact in client relationships.
- Qualifications: Experience in account management and deep knowledge of CEM solutions.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous.
The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains.
Key Responsibilities:- Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
- Build and maintain strong, long-term relationships with C-level and senior stakeholders.
- Understand client business needs and align company solutions to drive value and outcomes.
- Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
- Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption.
- Monitor account health, track KPIs, and prepare regular reports on account performance.
- Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
- Represent the company at industry events, client meetings, and strategic workshops.
- Experience in software and services sales/account management in the European market; EMEA exposure is a plus.
- Strong experience managing key accounts, with proven ability to retain and grow client relationships.
- Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions.
- Experience in Retail, Supply Chain, and Logistics domains is highly desirable.
- Excellent negotiation, presentation, and communication skills.
- Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
- Customer-focused mindset with strong business acumen.
Senior Account Manager employer: Infinity Quest
As a leading player in the software and services sector, we pride ourselves on fostering a dynamic work environment that champions innovation and collaboration. Our commitment to employee growth is evident through tailored training programmes and opportunities for advancement within the European market. With a strong focus on client satisfaction and a culture that values strategic thinking, we offer our Senior Account Managers the chance to make a meaningful impact while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how your experience aligns with their needs, especially in Customer Experience Management and the Retail sector. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them why you’re the best candidate for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Senior Account Manager position!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in software and services sales, especially in the European market. We want to see how you've managed key accounts and driven client satisfaction!
Showcase Relevant Experience:When writing your application, focus on your deep expertise in Customer Experience Management and any relevant domains like Retail or Supply Chain. We love seeing specific examples of how you've expanded business within existing clients.
Be Personable:Your written application should reflect your personality! Use a friendly tone and let your passion for account management shine through. Remember, we’re looking for someone who can build strong relationships with C-level stakeholders.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Infinity Quest
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Experience Management, Platform Engineering, and Data & Integration solutions. Be ready to discuss how these areas relate to the Retail, Supply Chain, and Logistics domains, as this will show your expertise and understanding of the industry.
✨Build Rapport with Stakeholders
Since you'll be dealing with C-level and senior stakeholders, practice building rapport. Think about how you can connect with them on a personal level, perhaps by researching their backgrounds or recent company news. This will help you establish trust and demonstrate your relationship-building skills.
✨Showcase Your Success Stories
Prepare specific examples of how you've managed key accounts and driven client satisfaction in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your achievements in upselling and cross-selling within existing accounts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your strategic thinking. Inquire about the company's approach to client success or how they measure account health. This not only demonstrates your interest but also gives you valuable insights into their operations.
