Oracle IPSA Support Engineer

• Administer IPSA users, roles and menus in line with access control procedures.
• Monitor IPSA components, the Network Processor and related services; investigate alerts and processing issues.
• Use Linux command-line tools to check service status, review logs, investigate resource issues and support incident resolution.
• Start and stop IPSA services using approved procedures and change controls.
• Support IPSA incidents and service requests, documenting investigation steps, resolutions and escalations.
• Investigate failed, delayed or incomplete activation transactions and coordinate resolution with network, database, infrastructure and supplier teams.
• Support network discovery and topology-related operational issues.
• Assist with IPSA backup and restore activities, database maintenance coordination and system performance monitoring.
• Support testing and implementation of fixes, patches, upgrades and configuration changes.
• Maintain operational procedures, known-error records, system documentation and escalation contacts.
• Provide guidance to IPSA users and operations teams, and contribute to knowledge sharing and service handover.

Essential experience and skills

• Experience administering or supporting enterprise applications in a live production environment.
• Hands-on Linux and Windows server administration, including command-line troubleshooting, service monitoring and log analysis.
• Strong incident management and troubleshooting skills.
• Experience managing user access, change control, backup procedures and operational documentation.
• Ability to work across application, database, infrastructure and network teams.
• Clear communication, prioritisation and customer support skills.

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