At a Glance
- Tasks: Lead innovative IVR transformation projects for a top banking client using cutting-edge GCP technologies.
- Company: Join a leading banking client focused on digital transformation and customer experience.
- Benefits: Competitive salary, professional development, and opportunities to work with advanced technologies.
- Other info: Dynamic role with opportunities for growth in a fast-paced, tech-driven environment.
- Why this job: Make a real impact in banking by driving AI-driven solutions and enhancing customer interactions.
- Qualifications: 12-18 years in enterprise architecture with strong banking domain expertise and stakeholder engagement skills.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.
Key Responsibilities
- Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
- Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.
- Translate business goals into secure, compliant, and scalable AI-driven conversational solutions.
- Drive CX transformation and automation strategy aligned with regulatory requirements.
- Ensure seamless integration with core banking systems, and CCaaS platforms.
- Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability).
- Oversee delivery teams ensuring quality, performance, and resilience.
Key Skills
- Strong banking domain expertise (retail, lending, payments, contact center)
- Expertise in Conversational AI / IVR and GCP architecture
- Knowledge of Agentic AI, RAG, and API-led integrations
- Exceptional stakeholder engagement and influencing skills
Experience
- 12–18+ years in enterprise architecture / solution design
- Proven experience in onsite client-facing roles in banking programs
- Hands-on delivery of IVR / Contact Center / Conversational AI transformations
- Experience with large-scale digital transformation in regulated environments
- Track record of engaging executive stakeholders and driving CX initiatives
Preferred Qualifications
- Experience working with Tier-1 banks or financial institutions
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents)
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect)
- Experience in multi-agent orchestration / agentic frameworks
- Familiarity with AI governance, risk management, and model validation frameworks
Certifications
- Google Cloud Professional Architect (Mandatory/Preferred)
- Google Professional Machine Learning Engineer
- Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent)
- TOGAF / Enterprise Architecture certifications
Locations
Enterprise Architect in Cheshire, Warrington employer: Infinity Quest
Join a leading banking client as an Enterprise Architect and be part of a dynamic team that values innovation and collaboration. Our company fosters a supportive work culture that prioritises employee growth through continuous learning opportunities and mentorship, ensuring you can thrive in your career. Located in a vibrant city, we offer competitive benefits and a unique chance to drive impactful digital transformation initiatives in the banking sector.
