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For Companies At a Glance
- Tasks: Design and implement innovative solutions for Amazon Connect, ensuring high availability and security.
- Company: Join a leading tech firm focused on cutting-edge cloud solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of cloud technology and make a real impact in the industry.
- Qualifications: Extensive experience in architecture and contact centre technologies, especially Amazon Connect.
- Other info: Dynamic role with a focus on innovation and compliance in a fast-paced environment.
The predicted salary is between 48000 - 72000 £ per year.
Solution Architecture & Design
- Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience.
- Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization.
Implementation & Migration
- Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect.
- Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities.
Integration & Ecosystem
- Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions.
- Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena).
Security, Compliance & Governance
- Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity.
- Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA).
- Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling.
DevOps & Automation
- Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK.
- Implement automated testing and version control for safe, repeatable deployments.
Operational Excellence
- Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring.
- Lead capacity planning, incident management, and continuous improvement initiatives.
Stakeholder Engagement
- Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies.
- Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits.
Required Qualifications
- 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect.
- Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations.
- Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB.
- Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit).
- Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python).
Preferred Qualifications
- AWS Solutions Architect – Professional and Amazon Connect specialization.
- Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns.
- Sector experience in healthcare/public sector or regulated industries.
- Familiarity with SIP, telephony routing, and Ofcom regulations.
Success Metrics
- Delivery of secure, compliant architecture aligned to global regulatory standards.
- Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT.
- Full migration from legacy platforms within agreed timelines and governance frameworks.
Compliance & Regulatory Assurance
- This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices.
- The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
AWS Architect (Amazon Connect) employer: Infinity Quest
Contact Detail:
Infinity Quest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Architect (Amazon Connect)
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even online forums. The more people you know, the better your chances of landing that AWS Architect gig.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio showcasing your past projects, especially those involving Amazon Connect and AWS services. This will make you stand out when you apply through our website.
✨Ace the Interview
Prepare for technical interviews by brushing up on AWS Well-Architected Framework principles and your knowledge of compliance standards. Practice common interview questions and scenarios related to contact centre technologies to show you’re the real deal.
✨Follow Up
After an interview, don’t forget to send a thank-you email! It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace AWS Architect (Amazon Connect)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the AWS Architect role. Highlight your experience with Amazon Connect and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with AWS services and compliance frameworks.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in CSAT or successful migrations from legacy systems.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Infinity Quest
✨Know Your AWS Inside Out
Make sure you’re well-versed in AWS services, especially those mentioned in the job description like IAM, Lambda, and EventBridge. Brush up on the AWS Well-Architected Framework principles, as they’ll likely come up during your interview.
✨Showcase Your Migration Experience
Prepare to discuss your past experiences with migrating legacy platforms to Amazon Connect. Be ready to share specific examples of challenges you faced and how you overcame them, particularly with Avaya or Cisco systems.
✨Understand Compliance and Security Standards
Familiarise yourself with GDPR, PCI-DSS, and ISO 27001 compliance requirements. Be prepared to explain how you’ve implemented these standards in previous roles, as security is a top priority for this position.
✨Engage with Stakeholders
Think about how you’ve conducted workshops or engaged with CxO-level stakeholders in the past. Be ready to discuss how you translate business objectives into technical roadmaps, as this will demonstrate your ability to align technology with business needs.