Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and implement innovative solutions for Amazon Connect, ensuring high availability and security.
- Company: Join a leading tech firm focused on cutting-edge cloud solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of cloud technology and make a significant impact in the industry.
- Qualifications: Extensive experience in architecture and contact centre technologies, especially with Amazon Connect.
- Other info: Dynamic role with a focus on compliance and operational excellence.
The predicted salary is between 54000 - 84000 £ per year.
Solution Architecture & Design
Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization.
Implementation & Migration
Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities.
Integration & Ecosystem
Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena).
Security, Compliance & Governance
Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling.
DevOps & Automation
Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments.
Operational Excellence
Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives.
Stakeholder Engagement
Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits.
Required Qualifications
15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python).
Preferred Qualifications
AWS Solutions Architect – Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations.
Success Metrics
Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks.
Compliance & Regulatory Assurance
This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
AWS Architect (Amazon Connect) employer: Infinity Quest
Contact Detail:
Infinity Quest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Architect (Amazon Connect)
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, and conferences related to AWS and contact centre technologies. You never know who you might bump into that could help you land that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving Amazon Connect and AWS services. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common AWS architecture questions and scenarios. Practice explaining your thought process when designing solutions, as this is key for roles like AWS Architect.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented folks like you. Plus, it’s a great way to get noticed directly by our hiring team.
We think you need these skills to ace AWS Architect (Amazon Connect)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the AWS Architect role. Highlight your experience with Amazon Connect and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention specific technologies and frameworks you’ve worked with.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in CSAT or successful migrations you've led.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Infinity Quest
✨Know Your AWS Inside Out
Make sure you’re well-versed in AWS services, especially those mentioned in the job description like IAM, Lambda, and VPC. Brush up on the AWS Well-Architected Framework principles, as you’ll likely be asked how you would apply them in real-world scenarios.
✨Showcase Your Migration Experience
Prepare to discuss your past experiences with migrating legacy platforms to Amazon Connect. Be ready to share specific examples of challenges you faced and how you overcame them, particularly with platforms like Avaya or Cisco.
✨Demonstrate Your Security Savvy
Since security and compliance are crucial for this role, come prepared to talk about your knowledge of GDPR, PCI-DSS, and other relevant frameworks. Think of examples where you implemented security measures in your previous projects.
✨Engage with Stakeholders
This role involves a lot of stakeholder engagement, so practice how you would translate technical jargon into business language. Prepare to discuss how you’ve conducted workshops or collaborated with CxOs to align technical solutions with business objectives.