Provide first-level support and troubleshooting for service desk requests using Jira Service Desk Assist in managing and resolving incidents and service requests efficiently Support Windows Server environments by monitoring and maintaining system health Collaborate with team members to ensure timely resolution of user issues Maintain accurate documentation of incidents service requests and resolutions Participate in continuous learning to enhance service desk and technical skills
Roles and Responsibilities
Utilize Jira Service Desk to log track and manage service requests and incidents
Provide timely and effective support to endusers via phone email or ticketing system
Diagnose and resolve basic hardware software and network issues related to Windows Server
Escalate complex issues to higherlevel support teams when necessary
Follow established service desk procedures and workflows to ensure quality service delivery
Communicate clearly with users to understand their issues and provide appropriate solutions
Assist in maintaining service desk knowledge base and documentation
Contribute to team efforts by sharing knowledge and best practices within the service desk family
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Junior Help desk employer: Infinity Quest Limited
Infinity Quest Limited is an exceptional employer located in Gaydon, UK, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and hands-on experience in cutting-edge automotive technologies. Our inclusive culture encourages teamwork and creativity, making it a rewarding place for those passionate about advancing their careers in the automotive industry.
