Managed Services Director in Wells-next-the-Sea

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Infinity Group are an innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure. Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment. We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programmes.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview

Infinity Group is on a mission to redefine what world-class managed services look like. As we embark on the next decade, we seek a unique individual: a market-focused, tech-savvy, and financially astute leader who will architect the transformation from traditional, reactive support to a proactive, pre-emptive, and AI-powered service model. This is your opportunity to create a gold-standard, go-to-market service that becomes the shining star in Infinity Group's portfolio.

What skills and working characteristics should this person have?

• A strategic, results-driven leader with a proven track record in transforming managed services for enterprise clients.
• Deep expertise in the Microsoft ecosystem and a passion for AI-driven innovation.
• Commercial acumen: you understand how to drive growth, optimise margins, and create compelling value propositions.
• Experience in designing and delivering proactive, automated, and scalable service models.
• Exceptional communication, relationship-building, and team leadership skills.
• A relentless drive to set new standards, challenge the ordinary, and deliver market-leading outcomes.

As the Managed Service Director, you'll be responsible for:

• Define and execute a visionary strategy for managed services, aligned with Infinity Group's long-term growth ambitions.
• Lead the adoption of cutting-edge technologies, including AI, automation, and the full Microsoft stack, to deliver pre-emptive, future-ready services.
• Build and nurture strategic partnerships with vendors such as Microsoft, Datto, and CloudGuard, ensuring Infinity Group remains at the forefront of industry innovation.
• Own all managed service data and tooling, contracts, entitlements, subscriptions, and customer knowledge – ensuring data-driven decision-making and continuous improvement.
• Collaborate with senior leadership to create a unified, cross-functional approach to service delivery and client success.
• Set and achieve ambitious KPIs: revenue growth, margin expansion, client retention, service desk efficiency, and employee engagement.
• Champion a client-centric culture, ensuring every interaction adds value and strengthens long-term relationships.

Your Mission

• Lead the Evolution: Drive the transition from reactive, ticket-based support to a future-proof, pre-emptive managed service. Harness predictive analytics, automation, and AI to anticipate client needs before they arise.
• Full Microsoft Stack & AI Adoption: Champion the adoption and integration of the entire Microsoft ecosystem – leveraging Azure, Dynamics 365, Power Platform, and Microsoft 365 – while embedding AI at every layer to streamline operations, enhance customer experience, and deliver measurable business value.
• Service Streamlining: Architect and implement streamlined, scalable processes that set the benchmark for operational excellence. Eliminate friction, reduce manual effort, and ensure seamless, high-quality service delivery.
• Gold Standard Go-to-Market: Design and execute a go-to-market strategy that positions Infinity Group as the partner of choice for forward-thinking organisations. Build a service offering that is not just best-in-class, but best-in-market.
• Financial Leadership: Own the P&L for managed services. Drive revenue, margin, and sustainable growth through innovative commercial models, value-based pricing, and relentless focus on profitability.
• Unicorn Hunting: Attract, develop, and retain top-tier talent. Foster a culture of innovation, continuous improvement, and high performance. Inspire your team to challenge the status quo and deliver extraordinary results.

Like the rest of the Infinity team, you'll benefit from:

• The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
• Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
• Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
• A newly renovated office with a break-out area, decent coffee, and a pool table.
• Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own 'Illuminate' Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don't want to be part of the fun and we include your partners too.

What are the next steps

Apply with your current resume or link to your LinkedIn profile directly on our careers page - a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have. 1st stage interview, usually via Teams. 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.