At a Glance
- Tasks: Lead client relationships and drive business outcomes through Microsoft products.
- Company: Infinity Group is a top Microsoft Cloud Solution Partner in the UK, known for innovation.
- Benefits: Enjoy unlimited holiday, private healthcare, company shares, and flexible working options.
- Other info: Participate in fun company events and enjoy a newly renovated office with great amenities.
- Why this job: Join a supportive culture that values creativity and ambition while making a positive tech impact.
- Qualifications: Experience in account management or sales, with strong problem-solving and communication skills.
The predicted salary is between 43200 - 72000 £ per year.
Senior IT Account Executive
Remote | Unlimited Holiday | Grow customer value. Strengthen partnerships. Drive revenue.
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:
Our customers invest in technology to solve business problems, improve performance, and support growth.
The challenge is ensuring they continue to see value long after the initial purchase.
As a Senior IT Account Executive, you'll help customers identify opportunities to improve outcomes, adoptnew solutions, and maximise their investment in Microsoft technologies and Infinity services. You'll act as atrusted advisor, connecting customer objectives with practical technology solutions while driving retention,growth, and long-term partnerships.
Success in this role comes from understanding customers' challenges, spotting opportunities others miss,and building relationships that create mutual value.
What you'll be doing:
Grow Strategic Customer Relationships
- Build trusted relationships with stakeholders across your customer portfolio. Understand their goals,pressures, and priorities, and ensure Infinity remains closely aligned to what matters most to theirbusiness.
Identify and Create Growth Opportunities
- Spot opportunities to expand customer value through additional services, solutions, and strategic
recommendations. Focus on solving business problems, not simply selling products.
Drive Customer Retention and Value
- Ensure customers continue to receive measurable value from their investment in Infinity. Proactively
manage risks, strengthen relationships, and support long-term account health.
Lead Commercial Conversations
- Take ownership of proposals, account plans, growth strategies, and customer engagements that
help expand partnerships and deliver commercial success.
Champion the Customer Internally
- Act as the voice of the customer across the business, bringing together sales, delivery, support, and
consultancy teams to ensure customers receive a consistent and high-quality experience.
Create Account Visibility and Insight
- Use customer insight, account intelligence, and CRM data to identify trends, uncover opportunities,
and support informed decision‑making.
The kind of problems you’ll solve
- A customer has invested in Microsoft technology but isn't getting the business value they expected.
- Key accounts are not growing despite having significant untapped opportunity.
- A customer is considering alternative suppliers and needs compelling reasons to stay.
- Stakeholders have competing priorities and need help aligning technology decisions with business objectives.
- Customers are facing operational or commercial challenges that technology could help solve.
- Internal teams need better visibility of customer goals, opportunities, or risks.
- A customer wants to modernise but isn't sure where to start.
- Valuable opportunities are hidden within existing accounts and need to be uncovered and developed.
What sets you apart
- You naturally look for opportunities to create value rather than waiting for customers to ask.
- You enjoy understanding how businesses operate and what drives their success.
- You are commercially minded and comfortable discussing both business challenges and technology solutions.
- You build trust quickly and develop strong relationships at multiple levels within an organisation.
- You remain calm and solutions-focused when dealing with challenges or difficult conversations.
- You ask thoughtful questions, listen carefully, and uncover opportunities others may overlook.
- You balance customer needs with commercial objectives and can make sound decisions with confidence.
- You are organised, proactive, and take ownership of outcomes rather than activities.
Your impact:
Business Impact
- You drive sustainable revenue growth, improve customer retention, and help strengthen Infinity'sposition as a trusted Microsoft solutions partner.
Customer Impact
- You help organisations realise more value from their technology investments, solve businesschallenges, and make more informed decisions about their future.
Team Impact
- You create stronger alignment between customers and internal teams, helping sales, delivery,support, and consultancy functions work towards shared outcomes that benefit both the customerand the business.
What it's like here:
- Ambitious, but not political
- High standards, but pragmatic
- People who care about doing things properly — not just hitting numbers
You’ll get:
- Real ownership of how sales evolves
- Freedom to change things that don’t work
- A team open to being challenged and developed
- Direct access to leadership and influence over direction
What you get:
- Unlimited annual leave
- Private healthcare, life assurance, company shares
- Electric car scheme
- Flexible / remote working (with access to Tunbridge Wells & Paddington)
- Team and company socials, including Illuminate Awards
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Senior IT Account Executive employer: INFINITY GROUP
Infinity Group is an exceptional employer that prioritises employee well-being and growth, offering unlimited holiday, private healthcare, and a commitment to continuous learning through fully funded training programmes. With a vibrant work culture that values empathy, creativity, and collaboration, employees are empowered to drive customer success while enjoying the flexibility of remote working and access to our offices in Tunbridge Wells and London Paddington. Join us to be part of a team that not only excels in delivering award-winning IT solutions but also fosters a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Account Executive
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and the Power Platform. Understanding these tools will not only help you in discussions with potential clients but also demonstrate your commitment to the role and the company’s offerings.
✨Tip Number 2
Network within the tech community, especially with professionals who have experience in account management or sales roles. Engaging with others in the industry can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've successfully managed client relationships in the past. Be ready to share specific examples that highlight your ability to exceed client expectations.
✨Tip Number 4
Research Infinity Group's recent projects and achievements, particularly their recognition as a Microsoft Partner of the Year. This knowledge will allow you to engage in meaningful conversations during interviews and show your enthusiasm for joining their team.
We think you need these skills to ace Senior IT Account Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management or sales, particularly with Microsoft products. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your problem-solving skills and customer service experience. Mention specific examples of how you've successfully managed client relationships and driven business outcomes.
Showcase Your Skills:In your application, emphasise your analytical skills and attention to detail. Provide examples of how you've used these skills to understand consumer behaviour and improve client satisfaction.
Prepare for Interviews:Research Infinity Group and their services thoroughly. Be ready to discuss how your experience aligns with their core values and how you can contribute to their mission in the tech industry.
How to prepare for a job interview at INFINITY GROUP
✨Research the Company
Before your interview, take some time to understand Infinity Group's values, services, and recent achievements. Familiarise yourself with their role as a Microsoft Cloud Solution Partner and how they support clients through digital transformation.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved client issues or improved customer satisfaction. Highlight your analytical skills and how you can apply them to understand consumer behaviour in the tech industry.
✨Demonstrate Strong Communication Abilities
As an IT Account Executive, effective communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to discuss how you would engage with clients and collaborate with internal teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle difficult situations or negotiations. Think of scenarios where you've had to manage multiple clients or tasks simultaneously, and be prepared to explain your approach and the outcomes.
