At a Glance
- Tasks: Own and optimise Dynamics 365 CE for seamless user experience and data integrity.
- Company: Join an award-winning Microsoft Cloud Solution Partner with a vibrant team.
- Benefits: Enjoy unlimited holiday, private healthcare, and flexible remote working.
- Other info: Dynamic work culture focused on continuous learning and employee well-being.
- Why this job: Make a real impact by ensuring the CRM supports business growth and efficiency.
- Qualifications: Experience in CRM management and a knack for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
Infinity Group are an innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central. We are dedicated to fostering a more productive and secure work environment for organisations utilizing Dynamics 365, Microsoft 365, and Azure. Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment. We are committed to the well-being and growth of our employees, and we prioritise continuous learning and development through fully funded training programs. Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview
This role exists to ensure Dynamics 365 CE is not just running – but working for the business. You’ll own the day-to-day performance, stability, and usability of the platform, making sure teams can rely on it to manage customers, opportunities, and delivery without friction. Acting as the central point between users, IT, and partners, you’ll remove blockers, maintain control, and continuously improve how the platform supports growth, adoption, and data quality.
What you’ll be doing
- Platform ownership & stability: Ensure D365 CE remains stable, secure, and reliable, with full oversight of environments, performance, and governance.
- User experience & support: Act as the first point of contact for users — resolving issues quickly, removing friction, and keeping teams moving.
- Access & control: Manage users, licences, security roles, and permissions to ensure the right people have the right access, at the right time.
- Change & continuous improvement: Triage, define, and coordinate small changes and enhancements — ensuring they are delivered in a controlled, low-impact way.
- Data & system integrity: Maintain clean, structured, and reliable data, supporting reporting, forecasting, and decision-making.
- Release & partner coordination: Support upgrades, releases, and third-party interactions, ensuring changes are tested, controlled, and aligned to business needs.
The kind of problems you’ll solve
- Users can’t access what they need, or have the wrong permissions.
- Data is inconsistent, duplicated, or not usable for reporting.
- Integrations fail or behave unpredictably, impacting workflows.
- Small changes build up but lack structure, prioritisation, or ownership.
- System performance or stability starts to affect day-to-day operations.
- Releases or updates introduce risk to business continuity.
- Different teams use the system in inconsistent ways, reducing value.
- The business isn’t fully using the platform to support sales and delivery.
What sets you apart
- You think in terms of outcomes - not just tickets or tasks.
- You take ownership and don’t wait for problems to escalate.
- You balance control and flexibility, knowing when the business needs speed vs governance.
- You’re naturally organised and bring structure to ambiguity.
- You make complex systems feel simple for end users.
- You stay calm under pressure and solve problems quickly.
- You care about how systems support real commercial outcomes, not just technical delivery.
Your impact
- The business can trust its core CRM to support sales, delivery, and customer management.
- Users spend less time battling the system and more time creating value.
- Leadership has reliable data to make commercial decisions.
- Changes are delivered safely without disrupting operations.
- The platform actively supports growth, rather than slowing it down.
What it’s like here
- High expectations, but no micromanagement.
- Support when you need it, space when you don’t.
- People who care about doing things properly.
You won’t be measured on noise. You’ll be measured on:
- Opportunity quality.
- Thinking.
- Progression.
- Outcomes.
What you get
- Unlimited annual leave.
- Private healthcare, life assurance, company shares.
- Electric car scheme.
- Flexible / remote working (with access to Tunbridge Wells & Paddington).
- Team and company socials, including Illuminate Awards.
D365 Administrator in Royal Tunbridge Wells employer: INFINITY GROUP
Infinity Group is an exceptional employer that prioritises employee well-being and growth, offering unlimited holiday and a supportive work culture that values creativity and ambition. As a Microsoft Cloud Solution Partner, we provide our team with fully funded training programmes to enhance their skills while working on impactful projects in a dynamic environment. With offices in Tunbridge Wells and London Paddington, we celebrate diversity and foster innovation, making it a rewarding place for professionals looking to thrive in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Administrator in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to current employees at Infinity Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the D365 Administrator role.
✨Tip Number 2
Prepare for the interview by understanding Dynamics 365 inside out. Brush up on your knowledge of user experience, data integrity, and system performance. Show us you can think in terms of outcomes, not just tasks!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you’ve had to remove blockers or improve processes. We want to see how you handle pressure and complexity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace D365 Administrator in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the D365 Administrator role. Highlight your experience with Dynamics 365 and any relevant IT support skills. We want to see how you can make a difference in our team!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find solutions quickly, just like you'll need to do here.
Be Authentic:Let your personality shine through in your written application. We value authenticity and want to get to know the real you. Share your passion for technology and how it drives you to create positive outcomes.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at INFINITY GROUP
✨Know Your D365 Inside Out
Make sure you’re well-versed in Dynamics 365 CE. Familiarise yourself with its features, functionalities, and common issues users face. This will not only help you answer technical questions but also demonstrate your genuine interest in the platform.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to user experience and system stability. Infinity Group values outcomes, so highlight how your solutions improved processes or user satisfaction.
✨Emphasise Communication and Collaboration
As a D365 Administrator, you'll be the bridge between users and IT. Be ready to discuss how you’ve effectively communicated with different teams and resolved conflicts. Show that you can simplify complex systems for end users.
✨Align with Company Values
Research Infinity Group’s core values: empathy, creativity, ambition, authenticity, and confidence. Think of ways you embody these values in your work. This alignment will resonate well during the interview and show you’re a great cultural fit.
